Project Manager, Operations

Overview

Are you ready to redefine how an entire industry engages with customers? At AAA Life, we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people’s lives when it matters most, then AAA Life is the place for you. Join us as we grow into one of the top five life insurers in the US, powered by the strength of one of America’s most trusted brands. These facts showcase why we're the right choice: 

• On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies 

• On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA 

• On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview) 

• On culture: USA Today named us a 2024 top workplace nationwide  

Who are we looking for?

We are seeking a dynamic and detail-oriented Project Manager who thrives in a fast-paced environment. You should be passionate about delivering results and taking on responsibility, highly organized, and able to manage multiple projects simultaneously. The ideal candidate is a natural leader with strong communication skills, capable of driving cross-functional teams toward a common goal. You are a problem solver with a proactive approach, who enjoys overcoming challenges and is committed to continuous improvement. Your ability to anticipate risks and manage resources effectively will be key to your success.

Responsibilities

Project Planning & Initiation

• Collaborate with stakeholders to gather requirements and define project scope, objectives, and success criteria of multi million strategic Operations projects
• Develop comprehensive project plans outlining timelines, milestones, resource allocation, and key deliverables
• Create detailed work breakdown structures and task assignments to ensure clear understanding of roles and responsibilities

Team Leadership & Collaboration

• Lead and motivate cross-functional teams, ensuring all members understand project goals and their specific contributions
• Facilitate effective communication within the team, fostering a collaborative environment that encourages knowledge sharing and problem-solving
• Follow up diligently and consistently with task owners to ensure deadlines are met and the project progresses according to plan
• Whenever things do not go as planned, redefine plan, assign new timelines, and communicate effectively

Stakeholder Management

• Serve as the primary point of contact for all project-related communications, ensuring stakeholders are informed of progress, risks, and issues
• Facilitate regular status meetings and produce comprehensive reports that summarize project status, potential risks, and mitigation strategies
• Manage expectations by aligning project deliverables with stakeholder needs and addressing any changes in scope or priorities

Risk Management

• Identify potential risks throughout the project lifecycle, assessing their impact and likelihood
• Develop and implement risk mitigation strategies to minimize the impact on project timelines, costs, and quality
• Monitor ongoing risks, adjust plans as necessary, and communicate risk management activities to stakeholders

Budget & Resource Management

• Develop and manage project budgets, ensuring projects are delivered within financial constraints
• Track project expenses, approve expenditures, and ensure accurate financial reporting throughout the project lifecycle
• Optimize resource utilization, balancing team capacity with project demands and reallocating resources as necessary to meet project objectives

Timeline & Milestone Management

• Develop and maintain detailed project schedules, ensuring all tasks are assigned, tracked, and completed on time
• Monitor progress against the project plan, identifying and addressing any delays or deviations from the schedule
• Ensure critical milestones are met, coordinating with team members to expedite tasks where necessary

Qualifications

• Pragmatic self-starter
• Ability to thrive in a fast-paced work environment within a growing company and successfully manage multiple priorities at the same time
• 3+ years of experience in project management
• Strong proficiency in project management software (e.g., MS Project, Jira, Trello)
• Solid understanding of project management methodologies (Agile, Waterfall, etc.)
• Excellent communication and interpersonal skills
• Certification in PMP, PRINCE2, or Agile (preferred but not required)
• Bachelor’s degree in any field