Customer Support and Success Specialist
Skills
- Excellent written English communication
- Ability to explain technical concepts simply and kindly
- Fast typing and quick problem-solving skills
- Solid knowledge of SEO and digital marketing
- Experience with Ahrefs platform
- Patience and empathy
- Time management and self-discipline
- Team collaboration skills
Responsibilities
- Answer customer questions via live chat and email
- Help users understand and effectively use Ahrefs’ tools
- Troubleshoot bugs and product issues
- Report issues to engineering and follow up on resolutions
- Share customer feedback with product and marketing teams
- Contribute to support documentation and Help Center improvements
Education
- No strict formal education requirements specified
Benefits
- Remote work flexibility
- Opportunity to work with a global marketing platform
- Collaborative and supportive team environment
- Continuous learning culture
Average salary estimate
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Ahrefs is a SaaS company. We create online SEO tools and free educational materials for marketing professionals. We are a lean, multinational startup that's headquartered in Singapore. We build products that are both meaningful and easy to use, a...
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