IT Call Center Agent
WHO WE ARE
AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!
Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?
If so, AIDS Healthcare Foundation is the place for you!
Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.
AHF’s core values are:
- Patient-Centered
- Value Employees
- Respect for Diversity
- Nimble
- Fight for What’s Right
Please review our Advocacy page for the latest news on how AHF is Fighting for What’s Right! Advocacy News.
Benefits at AHF
AHF offers comprehensive benefits to help our employees do and be their very best! These benefits are intended to enhance employee physical, financial, spiritual and professional health.
YOUR CONTRIBUTION TO OUR SUCCESS!
A IT Call Center Agent enhances the reputation of AHF by provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. Must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.
You will be a passionate advocate for our top initiatives.
To be successful as a IT Call Center Agent, it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees.
AHF has a collaborative organizational structure where staff are accountable to multiple leaders.
The IT Call Center Agent will work as a part of a close-knit team to perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
Licenses and Certifications: A+ Cerification, Network+ Certification (preferred)
AHF Commitment
We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Support AHF's litigation team as a detail-oriented Legal Case Administrator dedicated to advancing HIV/AIDS advocacy through precise legal and administrative coordination.
AHF is looking for a dedicated Registered Nurse to provide expert HIV/AIDS specialized care and advocate patient wellbeing within a dynamic healthcare environment.
Tyto Athene is hiring a Problem Manager - Journeyman to lead incident root cause analysis and problem resolution for U.S. Southern Command in Doral, FL.
Pampered Chef seeks a Chief Enterprise Architect to strategically lead their technology modernization and architecture efforts within a hybrid work model.
Seeking a skilled Configuration Management Analyst to support critical software and hardware configuration efforts for a US Air Force program in Orlando.
AbbVie is looking for a Senior Manager of Cybersecurity Third Party Risk Assurance to lead risk evaluations and manage the assurance team in a remote capacity.
An opportunity to deliver critical Oracle IAM integration solutions remotely for a global technology agency through Truelogic’s expert Latin American team.
Systems Integration Specialist role at Boeing supporting GOLD systems for maintenance and supply chain in Hazelwood, MO, ideal for associates or experienced professionals.
The ITSM IT Specialist (Developer) role at ProSidian supports the US Department of Commerce with IT service management, web development, and security compliance to enhance enterprise service delivery.
Become a key technical leader as a Duty Controller supporting secure and high-availability systems at Scott Air Force Base with Second-61.
Experienced Senior Cyber Security Analyst needed to lead incident response and threat intelligence efforts for Lumin Digital’s cloud-native banking platform.
Information Systems Security Officer (ISSO) role at FTI involves managing cybersecurity operations and compliance for DoD space systems in a fast-paced onsite environment.
Per Scholas is seeking a visionary Senior Salesforce Solutions Architect to elevate its Salesforce platform, enhance user experiences, and support organizational growth through strategic technology leadership.
Join RingCentral as a Senior Network Engineer to lead the design and operation of its global cloud communication networks.
Manage and maintain complex IT systems as a cleared Computer Systems Analyst/Network Administrator at IMG, a trusted IT services firm.
To provide “Cutting edge medicine and advocacy, regardless of ability to pay.”
33 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
