Operations Manager

Description

Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure.

AutoCamp is seeking an Operations Manager to direct and supervise the Guest Experience & FBR Teams to ensure that Autocamp’s guests have an exceptional luxury-oriented outdoor experience, as well as care for team member morale, standards, training, and company profitability. The person in this role will act as the face of Autocamp Leadership by providing guests with a positive first and last impression.

AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world’s top outdoor destinations – we call it Outdoor Hospitality.

Requirements

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead by example: provide high-quality service and uncompromising hospitality to all customers and Team Members..
• Serve as a member of the Property Leadership Team, participating in weekly meetings that resonate our Better Together core value.
• Manage a multicultural team and lead in a manner that embraces diversity.
• Oversee the Front Desk and FB/R teams.
• Execute invoicing of all expenses related to Guest Experience and F&B&R departments, including Inventory, Divvy coding, and Accounts Payable.
• Support Group Billing Process for Guest Experience team.
• Play a lead role in managing the PMS and associated technological systems.
• Interview and hire new Team Members, then train and develop for technical, hospitality, communication, management, and organizational skills. Guide all Team Members towards success as it relates to customer satisfaction, property business and financial goals.
• Keep Team Members Informed about daily operations and events.
• Create schedules weekly based on the occupancy forecast; schedules are to be approved by the AGM and posted on time, updated accordingly.
• Ensure aTeam Members are properly logging time in and out, entering PTO hours, and following meal period break law. Troubleshoot discrepancies from previous shifts and make corrections as needed.
• Monitor Team Member performance, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewards.
• Supports the GM and AGM regarding Human Resource issues. Manage disciplinary issues with discretion, confidence and in a compassionate manner.
• Lead departments in the achievement of financial/business goals and expectations in accordance with the operating budget; monitoring progress monthly and implementing controls for expense management.
• Ensure that Autocamp standards, operating procedures and policies are in place and followed.
• Be knowledgeable of all emergency plans and safety practices and know how to act upon them.
• Report any unusual occurrences immediately to the AGM and GM. Complete and submit compliance related reports and forms as needed.
• Develop and implement plans that continually improve guest satisfaction and Team Member performance. Respond and follow up on assigned customer care issues.
• Create memorable check in and check out experiences for guests to encourage repeat visits.
• Communicate with department leads and supervisors about daily audits and controls so all are informed about proper procedures.
• Balance all daily transactions and transmit figures to corporate headquarters.
• Know the facilities and hours of operation of the property.
• Be familiar with sales strategies; communicate daily with the sales coordinator.
• Maintain complete knowledge of all menu items (including daily specials), prices, preparation method/time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
• Maintain up to date data in the POS/Automated Restaurant Software.
• Place orders for all food, beverage, and retail products from qualified vendors.
• Properly label & date according to comply with applicable state and federal regulations.
• Manage monthly inventory: must be available on the 31st/1st of every month.
• Maintain inventory par levels of all items based upon volume and expiration. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
• Review daily sales reports, and ensure all transactions have been accounted for. Report all tips.
• Maintain complete knowledge of and strictly adhere to state liquor regulations, particularly in prohibiting service to minors, intoxicated persons, and drunk driving.
• Performs any other duties as requested by the General Manager.

Competencies

• Comfortable working with a wide variety of guests and Team Members, and able to negotiate through difficult situations.
• Previous experience with hotel PMS and POS systems.
• Working knowledge of Cloud Based Applications; knowledge of Google Suite products preferred.
• Strong management and relational skills
• Thoroughness and an Attention to Detail
• Excellent and Attentive Customer Service
• Must be a MacGyver, and able to find solutions when issues arise.

Work Environment
This job operates in an indoor and outdoor environment.

Position Type and Expected Hours of Work
The position requires the ability to work a varied schedule that includes days, evenings, nights, weekends, and holidays.

Required Education and Experience

Minimum of two years equivalent experience in an upscale hospitality environment.

Preferred Education and Experience

Bachelor's degree (B. A.) from a four-year college or university preferred.

AAP/EEO Statement

AutoCamp is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.