Client Services Supervisor (Theaters and Residencies)
Skills
- Experience in live event ticketing and event programming
- Strong problem-solving and decision-making skills
- Ability to multitask and manage multiple clients simultaneously
- Proficiency in Microsoft Word, Excel, and Outlook
- Leadership skills to mentor and coach a team
- Excellent communication and collaboration abilities
Responsibilities
- Assist with event and promotion configuration for full-service clients
- Share best practices and advise on event and promotion setup
- Develop relationships and understand unique venue challenges
- Act as an expert on all ticketing products and services
- Respond to support and service requests from clients and venues
- Troubleshoot and resolve or escalate technical issues
- Track and report all client interactions for quality assurance
- Monitor incoming support requests and assign tasks to staff
- Provide assistance and mentorship to Junior Client Services staff
Education
- High School Diploma or equivalency required
- Bachelor's degree preferred
Benefits
- Medical, dental and vision insurance
- Paid holidays, vacation and sick time
- Company-paid basic life insurance and voluntary life insurance
- Parental leave
- 401k Plan with 3% employer match
- Flexible spending and health savings accounts
- Wellness programs
Average salary estimate
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