Casualty Claims Adjuster

Company Details

 

Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.

 

Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.

 

This position will be based in our Wilmington, DE office.  We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so. 

 #LI-AV1 #LI-HYBRID

The company is an equal opportunity employer.

 

Responsibilities

We have an opportunity for a Casualty Claims Adjuster to join our Berkley One team!  You will be a key contributor responsible for quality, timely handling and resolution of moderately complex claims in a professional manner.  You will handle Auto Liability, Injury and Auto Physical Damage claims while providing exceptional customer service.  

 

What you can expect:

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities 
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll count on you to:

• Handle first and third-party personal lines auto, liability, first party medical/PIP, third party BI and auto physical damage claims of moderate complexity as assigned
• Appropriately manage claims through coverage analysis, investigation, reserving and resolution
• Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
• Negotiate and convey claim settlements within authority limits
• Establish validity of claims submitted for payment through coverage research and contact with policyholders, claimants and outside parties
• Research and locate additional information and documentation to investigate, evaluate and properly resolve claims
• Write denial letters, Reservation of Rights and other correspondence
• Maintain an effective diary system and document claim file activities in accordance with established procedures
• Pro-actively manage file inventory to ensure timely resolution of cases
• Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers
• Perform administrative functions such as expense accounts and time off reporting as required

 

Qualifications

What you need to have:

• Bachelor's Degree or equivalent experience
• 2-3+ years Auto Liability, Injury and/or Auto Physical Damage claims experience
• Must have technical, organizational and time management skills, along with self-direction and exceptional customer service
• Proficient with Microsoft Office Suite 

What makes you stand out:

• Strong teamwork, calm under pressure, excellent organizational skills, integrity, and great follow-through on tasks
• You are comfortable working collaboratively with colleagues at all levels of the organization
• You have a strong sense of accountability, fun and adventure, along with a natural curiosity to learn how things work

Additional Company Details

We do not accept any unsolicited resumes from external recruiting firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role