CUSTOMER RELATIONS SPECIALIST Office Support Customer Service
- Dental insurance
- Employee discounts
- Health insurance
- Vision insurance
- Wellness resources
- Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
- Dental Insurance - Affordable dental insurance with NO waiting period.
- Vision Insurance - Quality vision coverage for very little cost.
- Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
- 401K Plan - All administrative fees are paid by the company.
- ESOP - Employee Stock Ownership Program
- Paid Time Off - Competitive paid time off policies.
- Employee Discount - Generous employee discount on ALL merchandise.
- Verifies all information related to orders is accurate; identifies and corrects discrepancies.
- Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
- Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
- Completes and processes credit applications, payments and financing paperwork.
- Communicates with internal and external personnel in a professional and timely manner.
- Maintains accurate files and processes in order to maximize productivity.
- Performs clerical support for store staff as needed.
- Other duties as assigned.
- Excellent verbal and written communication, and listening skills
- Basic reading and comprehension skills.
- Basic numerical reasoning skills.
- Ability to complete paperwork in an accurate, neat and efficient manner.
- Demonstrated knowledge of software, including Microsoft Office
- Excellent organizational skills
- Outstanding customer service skills
- Ability to sit, stand, bend, stoop, and reach regularly
- High school diploma or equivalent combination of education and experience
- Previous clerical experience preferred
- Full-Time/Regular
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Big Sandy Superstore was founded in Ashland, Kentucky in 1953 by Robert VanHoose, Sr. Fresh out of the Air Force, Mr. VanHoose had a $1000 loan from his wife Lorna and opened his first store. With his faith in God as his foundation, Mr. VanHoose r...
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