Senior Engineer, Technical Lead

What Application Development & Maintenance contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

Responsibilities

• Responsible for the direction, general health, performance, technical transformation, and ongoing maintenance of the ServiceNow platform. This includes platform maintenance/upgrades and overseeing the design and implementation of all enhancements and project-related transformational changes to the platform.
• Partners with the product owner and platform manager overseeing the work performed by internal ServiceNow Developers, citizen developers, and 3rd-party System Integrators.
• Coaches and mentors less experienced members of the team
• Passionate about ServiceNow, leading complex initiatives, and driving towards becoming the engine room of IT
• Acts as a subject matter expert (SME) on the ServiceNow Platform
• Collaborates with the team on Sprint planning, refinement, code review and executions. 
• Leads platform implementation projects, providing updates on project progress, and proactively communicating issues that may impact project success.
• Leads in the stability, availability, and security of platform components and related applications
• Uses platform functionality to develop enhancements, workflows, reports, and dashboards
• Partakes in full lifecycle, planning, and administration of components of an application platform, related integrations, and applications running on the platform
• Responsible for managing Orchestration MID servers for the ServiceNow platform
• Designs new ServiceNow applications, integrations using various methods and data feeds
• Collaborates with internal and external partners to ensure solutions provide the best user experience
• Works with partners to design and implement integration/data feeds/interfaces with other systems, such as APIs and Authentication
• Participates in platform communities and stay up to date on new software technologies and best practices
• Promotes ServiceNow and CMDB best practices and recommend out of the box solutions where appropriate

Qualifications

• 8–12 years of relevant industry experience, preferred
• Minimum of 5+ years experience with ServiceNow Platform Administration, preferred
• Minimum of 5+ years working on a team as part of a large IT organization, preferred
• Minimum of 2 years experience with Configuration Management, ITIL v3 certification a plus
• Bachelor’s degree in a related field or equivalent work experience, preferred
• ITIL v4 Foundation certification, preferred
• Experience implementing systems using Agile methodology
• ServiceNow Certified System Administrator, Certified Application Developer or Certified Implementation Specialist is a plus
• Experience with GCP or Azure cloud infrastructure or Infrastructure-as-Code is a plus.
• ServiceNow Certifications and or Google Cloud Platform certification preferred.
• 10+ years of hands-on experience in developing enterprise software and solutions, preferred
• Experience with ServiceNow instance upgrades and patches along with strategy and execution
• Experience with developing flows, migrating workflows to flow, scoped applications and managing cross scope access
• Experience Developing ServiceNow applications using AES and GitHub preferred
• Experience with leading citizen developers and developing agent workspace, preferred
• Experience with integration components such as SSO, LDAP, preferred
• Experience with web technologies such as AJAX, XML, CSS, HTML, JavaScript, Web Services (SOAP, REST), preferred
• Experience with databases and data-driven web applications, preferred
• Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design, and/or software engineering principles, preferred
• Understanding of Incident Management, Change Management, Configuration Management, and Release Management as it relates to ITIL
• Experience with Run book automation and data integration, preferred
• Experience with a scripting language, such as PowerShell or Python, preferred
• Excellent oral and written communication skills
• Excellent organizational skills

What is expected of you and others at this level

• Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
• Participates in the development of policies and procedures to achieve specific goals
• Recommends new practices, processes, metrics, or models
• Works on or may lead complex projects of large scope
• Projects may have significant and long-term impact
• Provides solutions which may set precedent
• Independently determines method for completion of new projects
• Receives guidance on overall project objectives
• Acts as a mentor to less experienced colleagues

Anticipated salary range: $121,600 – 173,700

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 8/15/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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