Customer Support Specialist - NO Weekends

Description

You must reside in one of these states to be eligible for hire: ALABAMA, ARKANSAS, FLORIDA, GEORGIA, ILLINOIS, INDIANA, KANSAS, KENTUCKY, LOUISIANA, MISSOURI, NORTH CAROLINA, OHIO, SOUTH CAROLINA, TENNESSEE, TEXAS 

Customer Support Specialist – Remote | $19/hr + Uncapped Commission | M–F, No Weekends!

Ready to ditch the weekend shift and join a fast-paced team where your hustle gets rewarded?

Clearwave Fiber is growing—and we’re looking for motivated Customer Support Specialists who bring energy, empathy, and excellence to every interaction. You’ll be the voice of Clearwave Fiber, helping customers with billing questions, service updates, payments, account management, and non-pay disconnects. This is a high-volume, remote position where quick thinking, ownership, and top-notch communication matter.

 About the Role:

• Full-time, fully remote position
• Hours: Monday through Friday, 8:00 AM – 6:00 PM EST (must be fully available during these hours)
• Starting Pay: $19/hr (non-negotiable) + uncapped commission
• Fast-paced, back-to-back calls in a high-volume environment
• You’ll use multiple systems including Salesforce and internal platforms
• Must be confident working independently while following company policies and meeting performance metrics

 Why You’ll Thrive Here:
We know this role isn’t for everyone—and that’s okay. But if you're the kind of person who:

• Has Purpose – You take a customer-first approach and value being part of a growing team
• Takes Ownership – You’re disciplined, dependable, and thrive without micromanagement
• Shows Courage – You’re confident navigating performance-driven environments
• Is Resourceful – You adapt quickly, troubleshoot effectively, and solve problems on the fly
• Values Simplicity – You find clear, efficient ways to resolve complex issues

…then you’ll fit right in with our team. 

 What You’ll Do:

• Own every customer interaction—calls, chats, and emails—and turn issues into solutions
• Support billing inquiries, service changes, payments, disconnects, and collections
• Educate customers on services, statements, upgrades, and self-service options
• De-escalate challenging conversations and set clear follow-up expectations
• Accurately enter data into CRM systems (e.g., Salesforce) and follow through
• Thrive in a metrics-driven environment focused on quality, speed, and service
• Collaborate across teams to ensure the best customer experience possible
• Stay engaged with admin functions between calls that keep operations running smooth

Requirements

 What You’ll Bring:

• High School Diploma or GED (required)
• At least 1 year of customer service experience (preferred)
• Full availability during M–F, 8:00 AM – 6:00 PM EST
• Ability to multitask and remain calm under pressure
• Strong math and communication skills with an attention to detail
• A sense of urgency to deliver efficient, high-quality support
• Comfortable using Microsoft Office, CRM tools, and multi-screen systems
• A quiet, dedicated remote workspace with reliable internet
• A positive, team-first attitude with a strong work ethic

 Perks & Pay:

• $19/hour starting wage (non-negotiable)
• Uncapped commission—earn more based on your performance
• No weekends, ever
• 100% remote position
• Day 1 benefits: medical, dental, vision
• 401(k) with immediate company match
• Up to 20 days of PTO in your first year
• 6 paid holidays
• Company-paid life insurance and disability plans
• Company-provided computer and equipment
• Free Clearwave Fiber internet (if you live in our service area)
• Growth, training, and recognition opportunities

 Remote Work Requirements:

• Quiet, distraction-free workspace
• High-speed, wired internet
• Smoke/carbon monoxide detector
• Comfortable desk, chair, and lighting
• Ability to sit and use a headset for extended periods

 Who We Are:
Clearwave Fiber doesn’t just connect homes and businesses—we connect communities. Backed by industry leaders and driven by purpose, we’re expanding our 100% fiber network throughout the Midwest and Southeast. We operate with five core values: Purpose, Ownership, Courage, Resourcefulness, and Simplicity—and we live them every day. 

 Final Details:
Employment is contingent upon successful completion of a background check and drug screen.
Clearwave Fiber is proud to be an Equal Opportunity Employer.