Associate Project Manager - Customer Success

Job Title: Associate Project Manager – Customer Success 

Location: National Harbor, MD (Hybrid) 

Type:  Full-Time 

Compensation: $60,000 to $75,000 DOE, annually + Bonus Opportunities

At Cloudforce, we don’t just deliver services - we bring ideas to life with innovation, teamwork, and a touch of fun along the way. As an Associate Project Manager, you’ll help keep our cloud and AI projects running smoothly, making sure budgets are met, details are covered, and teams stay connected. You’ll work alongside passionate professionals and play a key role in turning big visions into reality with our generative AI product, nebulaONE. If you’re ready to grow your career and make an impact at a place where collaboration is key, Cloudforce is the place for you! 

In this role, you’ll work across project management, customer success, engineering, and development teams to ensure customer satisfaction on long-term contracts. You’ll assist with client and stakeholder communication, ensuring updates are clear, expectations are set, and relationships stay strong throughout the contract duration. 

• Assist in providing weekly project reporting to stakeholders, including status updates, key metrics, milestones, risks, and other considerations. 
• Coordinate project management activities, resources, equipment, and information to support smooth delivery. 
• Maintain and organize project documentation repositories for internal and client-facing artifacts. 
• Create and update project documentation as assigned, ensuring materials are current and accurate. 
• Work with technical staff to help break down projects into actionable tasks with clear timeframes. 
• Liaise with clients to support defining scope, requirements, objectives, and key project details. 
• Help ensure client needs are captured in documentation and plans as projects evolve. 
• Assist in analyzing risks and opportunities and communicating them to stakeholders. 
• Monitor day-to-day project progress. 
• Track internal resource hours and prepare burndown reports for stakeholders. 
• Attend and help facilitate key client meetings (including onsite meetings in the DC-Metro area as needed). 
• Use project management tools (e.g., ClickUp) to assist in tracking schedules, tasks, dependencies, and resources. 
• Conduct quality assurance checks to ensure standards and deliverables are met. 
• Perform other duties as assigned. 

• Strong and professional communication skills (both verbal and written) to support interactions with client stakeholders, technical teams, and subcontractors, while representing Cloudforce. 
• Ability to work independently on assigned tasks. 
• Excellent organizational skills, including multitasking, prioritization, and time management. 
• Strong client service orientation with proven collaboration skills across diverse teams. 
• Ability to serve as a liaison, meeting support, and facilitator for Cloudforce in both virtual and onsite settings. 
• Hands-on experience with project management and collaboration tools (such as ClickUp, Trello, Microsoft Project, Planner, Teams, SharePoint, or similar). 

• Experience working with technical teams and subject matter experts. 
• Familiarity with project management fundamentals, terminology, and best practices (coursework or certifications such as CAPM, PMP, or equivalent are a plus). 
• Familiarity with budget tracking, reporting, or resource management in a project setting. 

• Learn and explore modern technologies. 
• Perform as a self-starter and manage your own time. 
• Join monthly company outings and quarterly local service projects. 
• Eat lunch as a team every Friday and have your hand at conquering our reigning ping-pong champions. 

About Us: Cloudforce is a spirited team defined by the shared values of excellence, growth, teamwork, passion, giving back, and glee. As technophiles, we thrive on the latest developments in our chosen field of expertise: cloud computing. As humans, we are driven by the opportunities to make life better through the thoughtful application of technology. At Cloudforce, these two pursuits combine to form an effective, human-centered approach for making cloud solutions accessible for businesses, app developers, and entrepreneurs, alike. 

We offer our employees unique opportunities to learn, grow, and be part of a team that believes in more than just typical nine-to-five activities. We’ve built a culture around openness, inclusiveness, giving back to the community, team building, and growth. Whether it be through monthly team outings, annual trips, or our frequent charitable activities, we’re serious about making each individual feel like they’re part of our team. 

At Cloudforce, we realize that as a tech rebel, disruptor, and future AI sensation, you want to work where innovation optimizes your workday and drives your best outcomes.  Watch this video to learn more. 

Cloudforce is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. 

Cloudforce offers everything you’d expect in the perfect technology job… 

- Outstanding opportunities to learn, grow, and expand your network. 

- Excellent compensation, benefits, and generous incentives. 

- Complimentary snacks to keep you focused. 

- Super cutting-edge technology. 

- State-of-the-art workspace. 

- Community involvement. 

- Great team synergy. 

But we also offer a few irresistible extras:

- Friday lunch and shenanigans... on us! 

- Incentive program for investing in your growth. 

- 401K savings plan and education reimbursement. 

- 24/7 access to a modern gym with Tonal and Peloton. 

- Free monthly garage parking with direct private access to the office. 

- Brand-new, sun-filled National Harbor offices with scenic views of the Potomac, surrounded by shops, restaurants, and more. 

P.S... Wondering about our other essential benefits? Here's a brief snapshot:

- Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents. 

- Paid parental leave, including adoption and foster care placement. 

- PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days after 4 years (+ incentive opportunities to earn more PTO!). 

- 9 company-observed holidays + 2 more floating holidays to cover additional observed holidays or for use as extra PTO. 

- And more! Check out our careers page for more details: www.gocloudforce.com/careers/.