Lead Director, Provider Operations and Strategy

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:

We are seeking a strategic and results-driven leader to drive innovation and excellence across our Business Operations and Strategic Planning functions. This role plays a critical part in shaping and executing initiatives that align with organizational goals and accelerate growth.

Key Responsibilities:

• Lead the development and execution of new initiatives that support business operations and long-term strategic planning.

• Collaborate with senior leadership to define and implement strategic and operational priorities, ensuring end-to-end accountability from vision to execution.

• Design and implement change management strategies to support the seamless rollout of strategic initiatives and departmental objectives.

• Build and mentor a high-performing team focused on data-driven analysis to uncover performance drivers, identify gaps, and highlight opportunities for growth.

• Foster strong relationships across the organization to gather insights and ensure alignment with key stakeholders, including providers and internal teams.

• Partner with executive leadership to identify and implement continuous improvement opportunities and establish best practices across the enterprise.

• Champion process and digital excellence by ensuring business partners and stakeholders are equipped with the tools and knowledge to drive operational success.

• Provide strategic insights on market trends, competitive dynamics, and industry disruptions to inform decision-making in a rapidly evolving healthcare landscape.

• Set performance standards, define goals, and evaluate outcomes to ensure the successful achievement of Business Operations and Strategy objectives.

Required Qualifications:

• Experience: Minimum of 10 years of relevant experience in business operations, strategic planning, or a related field.

• Skills & Competencies:

  • Mastery in problem-solving and decision-making

  • Mastery in collaboration and teamwork

  • Mastery in growth mindset, including agility and continuous development of self and others

  • Mastery in execution and delivery, including planning, implementation, and support

• Certifications (Preferred):

  • Certified Strategic Planning Professional (CSPP)

  • Strategic Management Professional (SMP)

What does being “Oaky” look like?

● Radiating positive energy

● Assuming good intentions

● Creating an unmatched patient experience

● Driving clinical excellence

● Taking ownership and delivering results

● Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

● Collaborative and energetic culture

● Fast-paced and innovative environment

● Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.