Solution Engineer

Job Title: Solution Engineer

 Location: Framingham, MA

 Employment Type: Contract

About Us:

 DMV IT Service LLC is a trusted IT consulting firm, established in 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our expertise spans system administration, cybersecurity, networking, and IT operations. We empower our clients to achieve their technology goals with a client-focused approach that includes online training and job placements, fostering long-term IT success.

Job Purpose:

The Solution Engineer will play a critical role in supporting the Kronos WFM application across non-production and production environments, including participation in go-live activities. This position requires expertise in system operations, deployments, troubleshooting, and a strong adherence to ITIL best practices. The role involves occasional off-hours work for solution deployments.

Key Responsibilities

• Provide application support for Kronos WFM, ensuring stable and consistent IT services across the enterprise.
• Collaborate with Back of Stores (BOS) scrum teams to support Kronos WFM development, deployment, and issue resolution.
• Serve as a Subject Matter Expert (SME), assisting the Helpdesk and Level 2 support teams.
• Be available for off-hours deployments and support activities, typically once a week.
• Monitor systems using tools like Splunk to analyze diagnostics, troubleshoot outages, and ensure critical components are recovered promptly.
• Develop procedures for system recovery and manage proactive plans for potential issues.
• Modify or update Java code when necessary to address system requirements.
• Maintain a solid understanding of the Client's technology ecosystem, including Oracle products, Exadata Cloud, VMware/Linux VM, Hyper-V, and Windows 10.
• Collaborate across teams to escalate unresolved incidents and ensure critical issues are addressed.
• Partner with third-party vendors to maintain system reliability and oversee software upgrades.
• Deliver excellent internal and external customer support to enhance user experience.
• Document new issues and create Standard Operating Procedures (SOPs) for support teams.
• Communicate technical concepts effectively to various stakeholders, including non-technical audiences.

Required Skills & Experience

• Bachelor’s degree in IT or equivalent professional experience.
• 3+ years of experience working with Kronos WFM products (Required).
• 3+ years of experience with Oracle Exadata Cloud Service / Exadata at Customer (Required).
• 2+ years of hands-on experience in enterprise software development using Java (Required).
• Proficiency with Oracle Database (versions 12c/19c/21c).
• Background in Java software design and development.
• Experience with Jboss or Oracle WebLogic Server (Minimum 3 years required).
• Technical and functional knowledge of Kronos WFM upgrades, including planning, testing, and execution.
• Strong troubleshooting, analytical, and problem-solving skills.
• Effective communication skills across written, verbal, and electronic formats.
• Capable of interpreting technical documentation and presenting solutions in user-friendly terms.
• Strong time management, organizational skills, and self-motivation.
• Ability to collaborate in cross-functional teams and manage escalations effectively.