Consumer Lending Business Analyst Manager

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GENERAL FUNCTION:

Serves as a primary liaison between Operations, IT and all lines of business (LOB) for business initiatives large in scope and nature to the Bancorp, Line of Business and Central Operations. Functions in a lead role over seeing business initiative management resources. Responsible for an increase in business analysis maturity through training, coaching and mentoring of business analysts. Responsible for aligning resources with enterprise priorities.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Analyze non-standard business and user needs and resolve complex problems by working in collaboration with all partners through the Bancorp.
• Builds credibility and adoption of team leadership methodologies through identification and communication of the value proposition, providing expertise for customer experience initiatives, problem prevention/resolution initiatives, and strategic initiatives to make measureable improvements.
• Team leader for large or complex business initiatives providing direction, guidance and leadership to management staff, ensuring business initiative and analysis personnel:
• Work with business partners to ensure all proper requirements and supporting development

  deliverables are accounted for and well documented.

• Facilitate business initiative team meetings, manages agendas and meeting recaps to ensure all

  tasks and goals are being accomplished as expected.

• Ensure that resources assigned to the initiative have all the tools and information needed to

  perform their tasks. Evaluate multiple business initiative interdependencies

• Functions as the liaison between the business lines, operations and the technical areas

  throughout the project cycle meeting regularly with strategic business partners to review current challenges, uncover root causes, recommend course correction, and implement strategies to support implementation effectiveness based on feedback.

• Leads and/or monitor design and execution of key process improvement, problem prevention

  and customer experience initiatives to achieve Performance Plan objectives and coordinates development and support for new and existing processes, partnering with the technical areas in the research and resolution of system and process problems.

• Identifies system enhancements and problems, documents business needs and determines development impact to current processes. Works with IT and users to ensure accuracy of enhancements.
• Reviews operational procedures and methods and recommends changes for improvement with an emphasis on automation and efficiency providing the means by which the lines of business may capitalize on income and cost saving opportunities.
• Conducts best practice research; makes recommendations to the Operations leadership and

  designs and executes on related improvements to processes.

• Works as a trusted advisor by establishing, maintaining and growing long term client relationship.

SUPERVISORY RESPONSIBILITIES:

Responsible for providing employees timely, candid and constructive performance feedback. Developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth. Developing the appropriate talent pool to ensure adequate bench strength and succession planning. Recognizing and rewarding employees for accomplishments.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's Degree in relevant business field or equivalent work experience.
• Minimum 7 years experience in operations, call center, or related experience.
• Minimum 5 years management experience.
• Demonstrated strong Business Initiative Management Skills.
• Ability to influence leaders and peers across organizational lines to take action on strategic initiatives or process changes.
• Proven Leadership experience in areas of Operations, Product or Quality.
• Possess a thorough understanding of business systems, processes and industry requirements.
• Ability to present to senior leadership on sensitive subject matters.
• Ability to facilitate large groups toward the development of common solutions.
• Exceptional verbal, written, and presentation communication skills.
• Ability to multi-task and be flexible.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint, Access,

  Visio).

WORKING CONDITIONS:

• Normal office environment with little exposure to dust, noise, temperature and the like.
• Extended viewing of a CRT screen.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.