Sales Account Support Coordinator

Overview

Company Overview:

Universal Air Filter is a leader in custom air filtration solutions for protecting mission critical equipment.  Serving Telecommunications, Medical, Military, Renewable Energy and Industrial markets, UAF works to develop custom solutions that meet a variety of customer needs to keep critical electronics safe in indoor and outdoor operating environments.  A part of Filtration Group since 2012, UAF has a North American manufacturing in St Louis area as well as sales & engineering support in Taiwan.

Position Summary:

Sales Account Support Coordinator

We are seeking a Sales Account Support Coordinator/ Inside Sales Representative to join our team in Sauget, IL (St. Louis Metro Area). The Sales Account Support Coordinator plays a key role in fostering strong, personable relationships with clients by delivering attentive, tailored support and ensuring a seamless customer experience aligned with our sales strategies and business goals. This role will report to the Aftermarket Sales Manager and will be responsible for driving reorders for established Telecom customers for replacement filters to support 5G, broadband, and fiber networks. This customer-facing role involves working closely with clients to understand their needs, provide tailored solutions, and ensure a smooth, effective sales process, while also supporting the sales team in achieving business goals.

Responsibilities

Duties/Responsibilities:

• Manage the overall account relationship by providing personable service and support to assigned customer base.
• Closely manage reorder schedules and material lists. 
• Nurture and develop responsibilities with key accounts as primary point of contact for reorders.
• Manage and drive reorders through analysis of order history, updating of quotes, proactive outreach, and sales closure.
• Manage SalesForce funnel of reorder opportunities and deliver to sales targets.
• Maintain up-to-date client information accross key systems, including Scorecard, Executive List and Survey File.
• Working with internal and external resources, provide customer service support in quoting, fulfilling demand, ensuring on-time delivery of orders, and trouble shooting other customer problems.
• Function as key liaison between UAF and customers to build and establish long-term business partnerships.
• Manage customer facing quality process. 
• Responsible for entry of quality concern cases (NMR process), participation in root cause/countermeasure implementation.
• Own and drive administrative tasks such as site label organization/preparation, changeout scheduling, confirmation and tracking of shipments, proactive communication to customers.
• Work closely with service team to coordinate service schedules with Changeout Technician team.
• Performs other related duties as assigned.

Qualifications

Required Skills/Abilities:

• Strong interpersonal skills with a proven ability to build and maintain long-term customer relationships.

• Ability to thrive in a fast-paced, dynamic environment.

• Highly detail-oriented.

• Able to manage complex and changing customer BOMs.

• Excellent time management and organizational skills.

• Capable of handling multiple tasks and priorities simultaneously.

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office Suite, especially Excel and Word required.

• Experience using Salesforce and Power BI preferred.

• Hands-on experience analyzing sales data, including up/down trends and customer reporting.

Education and Experience:

• Bachelor’s degree or 3-6 years of inside sales/sales support experience in a customer-facing role.
• Experience managing customer accounts with dynamic and evolving product requirements.
• Experience collaborating cross-functionally with internal teams (e.g., production, operations, or shop floor personnel) to support customer needs.
• Demonstrated success in achieving sales targets and contributing to overall team performance.

Physical Requirements:

• Prolonged periods of sitting at a desk in a professional office environment

• Frequent use of a computer, headset, and telephone for outbound and inbound calls

• Repetitive hand and finger movements for typing and data entry

• Visual acuity to view computer screens, digital dashboards, and written materials

• Occasional lifting up to 10 pounds

Base Salary: $50,000 - $70,000 annually, Salaried position Exempt 

This position is an office-based role (Monday-Friday with flexible arrival times; 8:00am-4:30pm).

✅ Low-cost Comprehensive Medical, Dental & Vision – Coverage starts 1st of the month after hire✅ 401(k) with generous employer match – up to 4%✅ Health & Flexible Spending Accounts – Up to $1,000 HSA contribution for families✅ Company-paid Life & Short-Term Disability Insurance

✅ 3 Weeks Paid Time Off (80 hrs PTO + 40 hrs Personal time)

✅ 10 Paid Holidays✅ Paid Maternity & Parental Leave – 6 weeks at 100% pay for moms and dads✅ Employee Assistance Program – financial wellness, mental health, and more✅ Extras like: Accident, Critical Illness, Hospital, Legal, and Pet Insurance✅ Exclusive Employee Discounts – Save on phones, travel, electronics & more✅ Join a great collaborative and supportive team and work in a welcoming environment where your work is appreciated and your efforts truly matter.

MORE ABOUT FILTRATION GROUP

Filtration Group is on a mission to make the world Safer, Healthier, and More Productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the indoor air quality, life sciences and industrial sectors. We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action.

The Company began in 2009 and has rapidly grown to be a global leader in the highly attractive filtration industry. With revenues of over $2 billion, Filtration Group is the fastest growing and one of the largest filtration businesses in the world. With over 9,700 employees, the Company serves its customers from a global footprint of 170 facilities in over 27 countries. Filtration Group operates across a wide variety of attractive end markets and produces mission critical products with high replacement rates. Over 80% of the Company’s revenue comes from replacement / consumable products, many of which are specified into our customer’s products or processes.

Learn more at www.filtrationgroup.com 

Join us as we build a truly remarkable company that will long outlast us!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Filtration Group retains the discretion to add duties or change the duties of this position at any time with or without notice.

Filtration Group is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a background investigation.