Sr I.T. Support Specialist- Collegeville, PA

Overview

GCG is currently seeking an IT Support Specialist to join our team within our Collegeville, PA office! 

As an integral member of our IT Support team, you will leverage technical know-how and trouble-shooting skills to support our end users not only within our Collegeville facility but also across the company.  You'll uphold our team's commitment to internal customer service to address and resolve end user challenges in an expedient and comprehensive way while working collaboratively with the rest of our IT department to make progress with on-going IT projects. 

If you are looking to join a growing company and a collaborative team, we want to hear from you!

Please note that this position is onsite 5 days per week at our facility in Collegeville, PA. 

 What you'll do

• Provides technical assistance and support for technical issues related to systems, networking, phone systems, audio/visual equipment, computer software (e.g. Windows 11, Microsoft Office, various browsers etc.)
• Provides installation and assistance for laptops, desktops, printers, scanners, and other assigned peripherals
• Technical expertise should include Windows 11, MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterprise anti-virus solutions, Helpdesk ticketing systems, and Azure
• Work with and troubleshoot Office 365, Azure applications, SharePoint and Exchange
• Troubleshoot networked and Wi-Fi devices such as but not limited to barcode scan guns, thermal/laser printers, Android, iOS, Windows tablets, mobile phones, and workstations
• Create and update documentation as needed

What you'll bring

• Associate's / Bachelor's Degree in IT and certifications preferred
• 4+ years of Service desk experience; experience working in a manufacturing or distribution environment a plus
• Knowledge of Windows 10/11, MS Office Products including Office 365
• Ability to work on a team to architect, design, and implement new technologies or operation improvements
• Ability to establish and maintain good rapport with end users and deliver effective remote support
• Willingness and ability to support a warehouse environment
• Excellent communication and interpersonal skills, including the ability to negotiate satisfactory business resolutions
• Strong ability to prioritize and multi-task
• Demonstrated ability to work independently, take initiative, develop solutions, and drive toward targeted results
• Willingness to travel occasionally, 5-10% 

What we offer

• Competitive annual salary
• Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to get you the coverage you need
• Robust Financial Security: Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans
• Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs
• Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth access 
• Extras That Matter: Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind
• An employee-centric company that values and truly appreciates our most important asset: You!

About GCG

At GCG, our mission is to power, connect, and automate our world.  With the responsive DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that make us an invaluable partner to our customers in multiple industry verticals across the globe.  We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates and the communities we serve.

GCG is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.

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