Client Services Specialist

Overview

GovCIO is currently hiring for a Client Support Specialist to analyze issues, identify root causes, and implement solutions to ensure client satisfaction. This position will be located in Columbia MD, and will be an onsite position.

Responsibilities

Assists customers with inquiries, resolve issues, and ensures satisfaction with products or services acting as the point of contact for clients. Communicate with clients through various channels like phone, email, or chat, and collaborate with other teams to address complex problems. Building and maintaining strong client relationships and working with other departments like sales, marketing, or engineering to resolve complex issues and improve customer satisfaction. Building rapport with clients, understanding their needs, and fostering long-term loyalty. 

• Strong written and verbal communication skills are essential for interacting with clients effectively
• Managing multiple client interactions and tasks simultaneously requires strong organizational skills
• Familiarity with CRM systems, help desk ticketing systems, and other relevant software.
• The ability to analyze issues, identify root causes, and implement solutions is crucial

Qualifications

Bachelor's with 2-5 years (or commensurate experience)

Required Skills and Experience

• Clearance Required: TS/SCI
• 3-5 years of experience as the primary technical contact, troubleshooting IT and classroom issues, managing tickets, and escalating incidents.
• Skilled in end-user support, troubleshooting, communication, and ticket management.
• Information Assurance Technician (IAT) Level I

****PENDING CONTRACT AWARD*****

Preferred Skills and Experience

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
  • Virtual video interview conducted via video with the hiring manager and/or team
  • Camera must be on
  • A valid photo ID must be presented during each interview

• During the Hiring Process
  • Enhanced Biometrics ID verification screening
  • Background check, to include:
    • Criminal history (past 7 years)
    • Verification of your highest level of education
    • Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range