Regional Manager, ICHRA Account Management

Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

A Little More About The role:

The Regional Manager, ICHRA Account Management, champions and improves the Gravie ICHRA employer experience by overseeing a team of account managers. This position is primarily responsible for the retention and satisfaction of our ICHRA clients. Gravie’s ICHRA client-base is growing rapidly, and this manager will be critical to the success of the ICHRA business unit as it scales.

You will:

·       Work with Director, ICHRA Account Management & Implementation, to drive goals, standards, metrics and processes for the ICHRA Account Management department.

·       Manage and develop a team of ICHRA Account Managers.

·       Relentlessly work to instill the highest level of customer service and product subject-matter expertise in all ICHRA Account Managers through individual skill assessment, training and development and strong processes and tools.

·       Ensure direct reports’ overall performance aligns with account management standards.

·       Ensure direct reports deliver high quality, quarterly check-in’s and renewals, and are utilizing the ICHRA Account Manager playbook as their guide

·       Serve as a subject-matter expert and resource for ICHRA Account Management team questions on Gravie solutions and processes.

·       Identify opportunities to create scalable, process-focused tools to ensure Account Managers understand the needs of their employers and work all year to ensure our products and services meet or exceed their needs.

·       Review client assignments and assist in distributing new sales to Account Managers.

·       Work closely with peers and Director, ICHRA Account Management & Implementation, to identify overall trends, successes and concerns.

·       Support the ICHRA Account Management team in solving complex problems, unravel complicated issues and ensure the highest employer satisfaction.

·       Support the ICHRA Account Management team with meeting preparation.

·       Participate in strategy, design and implementation of new products and technology.

·       Be comfortable with addressing and consulting on escalated employer issues.

·       Demonstrate commitment to the core Gravie competencies of being authentic, curious, creative and outcome-oriented.

You bring:

·       A Bachelor's degree

·       5+ years of experience in Account Management in the benefits industry, ideally with ICHRA-specific knowledge

·       Dedication and passion around helping people navigate the world of health insurance and benefits. Coaching, mentoring and developing people to provide outstanding service. You're analytical and embrace building strong relationships with your direct reports and Gravie's employers.

·       Previous experience supervising others, providing feedback or shaping practices and processes in the health insurance space

·       Demonstrated success using metrics and data to help drive analysis and recommendations

·       Extensive knowledge and understanding of individual health insurance and benefit products

·       Ability to deal with ambiguity, shift gears comfortably, and decide and act without having the total picture

Gravie: 

In order to transform health insurance and build a health plan everyone can love, we need talented people doing amazing work. In exchange, we offer a great overall employee experience with opportunities for career growth, meaningful mission-driven work, and an above average total rewards package.

The salary range for this position is $84,800 - $141,300 annually. Numerous factors including, but not limited to, educations, skills, work experience, certifications, etc. will be considered when determining compensation.

Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, cell phone reimbursement, transportation perks, education reimbursement, and 1 week of paid paw-ternity leave. 

A Little More About Us:

·       We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.

·       We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.

·       Our customers like us. Our revenue churn is in the low single digits, in an industry where greater than 20% churn is common.

·       Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve. We may not be the right place for everybody, but if you get energized by doing work every day that focuses on putting consumers at the front of the line, we could be a great place for you. It takes unique people and diverse perspectives to deliver our results. We encourage you to be your authentic self – we like you that way.