Community Assistant - Union on San Antonio (Student Living)

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Community Assistant (CA) works with and supports the team of property management professionals in achieving occupancy and retention goals by performing administrative tasks related to leasing, marketing, and customer service at the community.

JOB DESCRIPTION

1.    Performs administrative tasks for the leasing office including but not limited to: copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other collateral materials.

2.    Assists with sales and leasing activities to achieve the property’s revenue and occupancy goals by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.

3.    Assists with the lease preparation process by generating all required lease paperwork and organizing resident lease files.

4.    Assists with move in and move out process for residents; commits to working move-in and move-outs with the understanding that these events, along with “turn”, are mandatory work dates. Any time off during these dates will be considered an exception and must be requested and approved in writing by the Community Manager well in advance.

5.    Answers incoming calls and sets appointments for prospects to tour the property.

6.    Performs on-campus marketing outreach to generate Community awareness and qualified traffic.

7.    Assists with coordinating resident functions, including parties, birthday cards, unit visits, and other programs to achieve resident satisfaction goals.

8.    Schedules and conducts resident visits as directed and distributes notices such as flyers, newsletters, resident surveys, and late notices.

9.    Acts as an after-hours liaison between residents and property management. Works mandatory on-call schedule, for 
which the CA will be paid a specified minimum number of hours plus any actual hours which exceed the standard 
minimum hours. Responds to after-hours emergencies within a required period of time. At least one on-call shift per 
week is expected; however, the schedule is determined at the site level.

10.    Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

11.    Must be available to work a minimum of 10 hours per week.

12.    Must be enrolled at a local university and be in good academic standing.
13.    Lives onsite unless an exception has been granted by a Director of Operations or Senior Director of Operations.

14.    Other duties as assigned.

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Benefits Offered for Part-time Team Members*:

• 401(k) with Company Match (eligibility required)

• Employee Assistance Program

• Paid sick time

*For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.