Specialist I, Client Success
Skills
- Strong communication skills across phone, SMS, and email with ability to adapt tone empathetically.
- Comfortable in fast-paced, mission-driven environments.
- Proficiency using CRM and communication tools like Intercom.
- Capability to balance empathy with productivity to meet outreach goals.
Responsibilities
- Re-engage prospective and early-stage clients via phone, SMS, and email with high empathy.
- Coach clients through decision-making moments regarding therapy providers and platform use.
- Document and track client interactions using tools like Intercom to ensure timely follow-up.
- Collaborate with Clinical, Provider Operations, and Support teams for issue resolution.
- Identify client pain points and contribute to efforts to improve the overall care experience.
Education
- High school diploma or equivalent required.
- Additional relevant certification or experience in client success or mental health services preferred.
Benefits
- Comprehensive health insurance including dental and vision.
- Flexible working hours and flexible time off.
- Company-wide winter break and weekly mental health mornings.
- Wellness stipend and in-office meals and snacks.
- Continuous learning opportunities.
- Competitive salary with monthly variable commission.
- Opportunity to impact mental health landscape and grow leadership skills.
Average salary estimate
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