Account Supervisor (Accounts Receivable)

Description

 About Heatherwood
For over 75 years, Heatherwood has been dedicated to developing upscale residential rental communities, commercial properties, luxury urban spaces. Our reputation for quality construction, innovative design, and exceptional service has made us a recognized leader in the industry. At Heatherwood, we believe our employees are our greatest asset, which is why we prioritize professional development and promote from within.

The Accounts Supervisor reports directly to the Community Manager and plays a critical role in ensuring the accurate, timely, and efficient processing of resident accounts. This customer-facing position requires a high level of professionalism, attention to detail, and strong communication skills. The ideal candidate is organized, proactive, and customer-focused, with a solid understanding of rent collection processes and ledger management in a property management setting.

The Accounts Supervisor will play a key role in managing resident ledgers, processing subsidy payments, and ensuring compliance with affordable housing regulations across Heatherwood’s portfolio.

Your responsibilities will include:

• Process manual rent payment and review electronic transactions.
• Review and update new and renewal leases; manage third-party subsidy programs.
• Finalize billing for move-outs, including damage assessments and charges.
• Apply monthly late fees and manage security deposit escrow accounts and refunds.
• Research and resolve ledger discrepancies and payment variances.
• Perform account reconciliations and generate monthly unpaid charge reports for legal action.
• Provide technical support and guidance to residents on using the resident portal (RentCafe), including account setup and troubleshooting.
• Ensure compliance with local and state regulatory requirements.
• Collaborate with the legal team to initiate rent demands and collections processes.
• Provide walk-in assistance to residents regarding account or payment issues.
• Support the leasing team during high-traffic periods by assisting with the leasing process.
• Maintain high levels of resident satisfaction by resolving account concerns promptly and professionally.

Requirements

Skills and Qualifications

We’re seeking someone who is reliable, proactive, and takes pride in a job well done.

Qualifications

• Minimum 2–3 years of experience in property management, with a focus on accounts or rent processing.
• Experience with Yardi Voyager, RentCafe, and SuiteSpot strongly preferred.
• Familiarity with financial reporting and budget management is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Detail-oriented with the ability to problem-solve independently.
• Bilingual proficiency is a plus.
• Notary Public license preferred.
• Bachelor's degree in a related field is required.

Why Work With Heatherwood?

We don’t just hire employees—we invest in them. At Heatherwood, you’ll get:

• Competitive salary 
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee Housing Discount
• Employer-Paid Coverage
• Employee Assistance Program (Life and Long-Term Disability Insurance)
• Employee Referral Program
• Ongoing training and internal growth opportunities