Director of UX, Commerce

We’re searching for a results-driven design leader to join our UX team to help shape the future of our newest product line, Commerce Hub. You’ll be leading and developing a team of product designers and partnering with product management, engineering, and research leaders to drive the vision for helping thousands of small/medium businesses run their commerce process in HubSpot. This role has an opportunity to have a major impact in an emerging business line that is critical to HubSpot’s business strategy. We value leaders who are empathetic coaches, set a high bar for design quality, and are excited about collaborating with cross-functional partners. This leader should also have the ability to communicate and influence a large dynamic organization to help bring the team’s ideas to the world.

What types of problems do we work on?

The Commerce Hub Product Line is a dynamic 0-to-1 space where leaders need to be adaptable and resourceful. Those who thrive in this role will exhibit these qualities. We focus on product-led growth, meaning we run numerous experiments to optimize customer conversion. Our product is entirely self-serve, requiring a seamless product experience from discovery to adoption. We’re looking at 2024 as a year to establish a team operating system that will help us achieve our growth goals. If you’re a design leader who likes the challenge of maturing a team, here are some things to get excited about:

• We're helping small and medium-sized companies grow their businesses with our billing/invoicing tools and payments processing solutions
• From small teams just spinning up to medium-sized orgs that are scaling, we design products that help the front office deliver a more connected experience for their customers. Offering an efficient B2B buying experience across a variety of channels is core to delivering that connected experience.
• We’re transforming how our customers sell by building a sales experience that deeply integrates their sales pipelines with commerce data, providing greater efficiency, better reporting, and more accurate forecasting
• You’ll be joining an existing leadership team with UX, PM, and Engineering peers. You’ll work together to set the product strategy and operating system for the product line
• You’ll work with your direct team of 2 managers and ~12 IC designers on design strategy and execution
• You’ll partner with several UX leaders to create a healthy culture and sense of belonging in Commerce Hub

How do we design?

• Design at HubSpot is both grounded in experience design fundamentals and a deep belief that small autonomous teams are the best way to get excellent work in customer's hands.
• We value solving for the customer above all else
• We give each designer the responsibility and ownership to chart the course for their designs throughout the product and across teams
• We deeply respect User Research and Content Design, and work closely and cooperatively with them whilst designing
• We carefully lead and maintain a high-functioning, usability-centered design system and design language with our front end teammates
• We're embedded on small teams with engineers and product managers in sane, sustainable ratios.

We are looking for people who:

• Have partnered with product and engineering leaders to establish objectives, align on high-level strategies, and inspire teams to execute
• Bring demonstrated success delivering intuitive products - we value consumer-grade experience quality while solving enterprise problems
• Have a developed sense for balancing speed, quality, and consistency of design 
• Have experience leading design or UX in B2B commerce and/or payments. Direct experience leading product-led growth design teams is highly desirable
• Practiced in coaching designers to identify and drive impact that is great for customers and good for business through clear and actionable feedback
• Can manage complex scenarios and drive clarity from ambiguity
• Co-create design strategy with peer leaders and designers and influence execution
• Several years of building and scaling a high-performing team of designers, leads, and managers
• Understand how to foster team health and bring a sense of mission as functional lead of a line of business. This includes creating a safe space for feedback, thoughtful team organization, aligning strengths to problems, and providing opportunities for career growth through additional responsibility or impact