Flight and Ambulance Communications Center Trainer

Job Description:

The Med Transport Air & Ground Communications and Operations Control Trainer is responsible for designing, delivering, and overseeing the training of new and existing Communications Center and Operations Control Specialists. This position ensures Specialists acquire the necessary skills and knowledge to accurately receive transport information, gather critical information to safely dispatch, and monitor Intermountain Med Transport assets using computer-aided dispatch systems while adhering to established safety, regulatory and accreditation standards with a high level of professionalism. The trainer also mentors Specialists by assessing core competencies and offering feedback as well as creating and maintaining training materials and documentation in a fast-paced environment.



Essential Functions

• Develops, implements and maintains Communication Center and Operations Control functions training curriculum to teach job fundamentals and best practices for new and existing caregivers.
• Serves as a subject matter expert on Communication Center and Operations Control training with clinical, aviation and safety teams.
• Ensures training supports compliance with accreditation and regulatory education requirements.
• Uses understanding of all programs and equipment utilized in the Communications Center and Operations Control environment.
• Evaluates the ongoing needs of department/s and collaborates to ensure all training materials and curriculum are optimal for caregiver success.
• Assesses and measures learning and development progress of new and existing caregivers.
• Observes and provides feedback on caregiver compliance with training.
• Models and promotes a positive and highly engaged learning environment, which supports caregivers to be successful and contribute to the success of Med Transport operations.

Skills

• Dispatch
• Communication
• Training
• EMS
• Aviation
• Intermediate Computer Literacy

Minimum Qualifications

• Demonstrated experience as a dispatcher working in a public safety (9-1-1), EMS or an air medical or operational control center.
• Demonstrated experience mentoring, coaching or training.  
• Strong communication and presentation skills, ability to simplify complex concepts, and proficiency in using educational technologies.

Preferred Qualifications

• Associate or bachelor's degree  
• One or more years experience training, mentoring and coaching.
• Demonstrated experience working in a public safety (9-1-1), EMS, Air Medical communications center or aviation.
• Demonstrated process improvement and change management experience.

Physical Requirements:

Physical Requirements

• Ongoing need for employees to see and read information, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers require employees to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computers, phone, and cable set-up and use.
• Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Valley Center Tower

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$25.02 - $39.41

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.