Business Operations Specialist

Description

Company Overview 

At InfoWorks, we combine deep expertise in management, data, and technology consulting to deliver smart, strategic solutions for our clients. Whether it’s optimizing operations, designing innovative technology, or building data-driven strategies, our team helps clients confidently navigate complexity and deliver results that last.
 

With over 25 years of experience, we’ve built a firm that’s agile, responsive, and deeply invested in client success. We’re proud to be 100% employee-owned, which means every team member has a stake in our shared success—and it shows in the care, collaboration, and quality we bring to everything we do.
 

We offer a comprehensive benefits package including medical, dental, vision, life, and disability insurance, a 401(k), and an Employee Stock Ownership Plan (ESOP). Our culture values growth, initiative, and a team-first mindset. We hire for attitude and aptitude and are always looking for teammates who are eager to learn and contribute. 

Position Summary

InfoWorks is seeking a proactive, detail-oriented Business Operations Specialist to join our Operations team. This dynamic role bridges staffing and financial functions, playing a key part in both consulting resource coordination and client billing. You'll be responsible for optimal staffing alignment across consulting engagements, ensuring accurate invoices, and efficient time and expense processing.

This is a full-time position that offers the opportunity to work cross-functionally with consultants, leadership, and sales. You’ll report to the President and collaborate closely with company leadership on staffing needs along with the Controller on billing.

How You’ll Make an Impact

Consultant Staffing & Resource Coordination

• Optimize Staffing: Maintain full consultant utilization by aligning availability, skills, and interests with active and upcoming project needs.
• Relationship Management: Build strong relationships with consultants to understand their experience and professional preferences.
• Communications Hub: Act as a liaison between consultants, HR, sales, and leadership for resource planning.
• Staffing Solutions: Attend internal sales and delivery meetings to stay informed of pipeline opportunities and proactively recommend staffing solutions.
• Opportunity Tracking: Maintain and regularly update a visible pipeline of upcoming opportunities via tools such as spreadsheets, whiteboards, and email communications. 
• Systems Expertise: Become highly proficient in InfoWorks’ internal contract management and timekeeping system.
• Third-Party Coordination: Support and manage relationships with third-party contractor resources when internal staffing is unavailable. 

Billing & Financial Operations

• Set up new clients and approved contracts in the internal contract management system.  
• Generate accurate, timely client invoices aligned with contract terms and internal policies.
• Review consultant time entries, client billable expense reports, and billing allocations for accuracy and completeness.
• Maintain and reconcile records in internal time/billing systems and QuickBooks Desktop.
• Coordinate with consultants to ensure accurate time and client expense submissions.
• Track billing status of active contracts and follow up on outstanding items as needed.
• Provide process improvement recommendations to streamline billing operations.

Requirements

• Bachelor’s degree or equivalent experience preferred.
• 1–5 years of experience in billing, operations, staffing, or professional services coordination.
• Experience in a consulting or client-service environment is highly desirable.
• Proficiency with Microsoft Office Suite; experience with QuickBooks Desktop is preferred.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication abilities.
• Comfortable reviewing contracts, SOWs, and internal documentation.
• Professional, trustworthy, and capable of handling sensitive and confidential information.
• Self-motivated, collaborative, and able to manage multiple priorities independently.

Why Join InfoWorks?

• Be part of a 100% employee-owned firm where your voice matters
• Work with a smart, collaborative team in a culture that values your input and ideas
• Enjoy a flexible work environment that respects work-life balance
• Gain exposure to a wide range of consulting and operational practices 
• Make a direct impact in a growing and respected regional firm

Additional Details

• This is a full-time position (40 hours/week) based in our Nashville office.
• A flexible schedule and occasional remote work may be available depending on business needs.
• Compensation will be commensurate with experience and qualifications.