Case Manager

Description

About Interfaith Community Services:

At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity. 

Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurring volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually. 

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do:

In the Case Manager role, you’ll provide direct services to include: intake, assessment, client advocacy (resources & referrals) and ongoing case management to provide the supports needed to maintain permanent housing and self-sufficiency, while also supporting the mission of Interfaith Community Services. 

• Provides on-site direct case management services to clients utilizing a strength-based housing first approach to support clients in gaining long-term stability 
• Provides outreach, assessment, crisis intervention, advocacy, and works collaboratively with community partners to support individuals in maintaining their housing stability
• Works collaboratively with each individual resident to establish goals to incorporate basic needs, physical and mental health, socialization needs, and employment
• Provides guidance and support to help clients identify their strengths, set achievable goals and follows through regularly to support client in becoming self-sufficient
• Administers supportive services per agency and contract guidelines
• Links clients with resources within the agency and utilizes other public and private social service agencies as necessary/when applicable
• Provides services in the community; working with clients in various settings, which include but are not limited to, other agency programs, faith centers, and school administrations
• Completes case notes, treatment plans, progress notes and any other stats in accordance with contract requirements.
• Reads and follows department and agency Policies and Procedures 
• Facilitates and/or coordinates monthly resident meetings, social events, classes (Life Skills, Active Recovery, etc.), to engage clients according to the grants/contracts 
• Supports the Program Manager in gathering supportive data for all program reports
• Participates in all staff meetings and trainings 
• Performs additional duties as assigned
• Subscribe to Housing First, Trauma trauma-informed care and Harm Reduction practices when working with clients 

Requirements

Who You Are:

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:

• Bachelor's degree in social services or related field; or equivalent combination of education and experience, required
• 1+ years of relevant work experience, required
• Experience working with the homeless population, preferred
• Experience working with people with disabilities, preferred
• Bilingual (Spanish/English), preferred

SKILLSETS / ADDITIONAL REQUIREMENTS 

• Ability to establish and maintain professional boundaries with clients
• Ability to identify problems, and research and recommend solutions
• Good working knowledge of the assigned program grant or contracts
• Experience working with clients in crisis; strong ability to effectively resolve and cope with immediate crisis situations
• Excellent communication skills, particularly listening, mediation, and writing skills.
• Possesses strong organizational skills with the ability to meet a demanding workload.
• Creative thinker/adaptive personality.
• Knowledge of housing principles, guidelines, laws and tenant rights.
• Demonstrated knowledge of community resources and social service agencies
• Sensitivity to cultural and socioeconomic characteristics of the population served.
• Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints
• Working knowledge of MS Office (Word, Excel, and Outlook)
• Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization
• Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information
• Ability to multi-task in an efficient, thorough, and prioritized manner
• Ability to work quickly, accurately and independently
• Ability to anticipate needs, prioritize work and solve problems

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

• Must be able to perform work in an office setting 
• Must have the physical ability to sit for long periods of time, stand, walk, bend, kneel and uses hands, arms and legs for dexterity and balance on a frequent basis 
• Occasionally lifts, carries and balances objects weighing up to 30 pounds
• May be subjected to adverse conditions, including contact from hostile people
• Low to moderate exposure to contagious diseases (hepatitis, HIV, tuberculosis, etc.)
• Low to moderate exposure of unpleasant and noxious fumes, odors, dust, temperatures, noise and inclement weather 
• Pulls and pushes such objects as file drawers, computers and similar office equipment and supplies
• Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking
• Occasionally is required to perform the safe operation of a vehicle, office equipment and machines, and recognize and abate safety hazards within the workplace
• Must be able to hear, see, including distinction of colors, read and communicate verbally and in writing frequently with a wide range of people from divergent socio-economic backgrounds and origins
• The noise level in the work environment is usually low

Location: San Diego-Mission Valley/On-site

Hours: 8:30am-5:00pm

Hourly Rate: $23.00-$25.00

EMPLOYMENT BENEFITS

· Paid Time Off

· Paid Holidays – 13 scheduled

· Flexible Work Schedules

· Medical, Dental, and Vision Insurance

· AD&D / Group Life Insurance

· Flexible Spending Accounts – Medical and Dependent Care

· Matched 401(k) Retirement Plan

· Early Release Days!

· Work Anniversary Bonuses

· Tuition Reimbursement and Public Service Loan Forgiveness Eligibility

· Employee Assistance Plan (EAP)

· Home Ownership Assistance Program

· Casual Work Environment

· Professional Growth and Career Development Opportunities

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.