Sr. Manager, Service Support - Dedicated Drivers - job 2 of 2

This position is posted by Jobgether on behalf of Airspace. We are currently looking for a Sr. Manager, Service Support - Dedicated Drivers in United States.

This leadership role focuses on managing and enhancing the service support function for a critical logistics program that ensures life-saving medical devices are delivered securely and promptly. You will oversee daily operations, develop and mentor support teams, and drive process improvements to optimize performance and customer satisfaction. Working cross-functionally, you will influence key initiatives that uphold the mission-critical nature of this service, making a tangible impact on healthcare delivery in a fast-paced, tech-driven environment.

Accountabilities:

• Lead, manage, and mentor the Dedicated Driver support teams to meet operational goals and individual KPIs.
• Partner with leadership to define and execute the support strategy for the Dedicated Driver program.
• Supervise daily support operations, monitor performance metrics, and identify opportunities for process optimization.
• Develop scalable business rhythms and processes to address recurring issues and implement effective solutions.
• Manage financial processing tasks related to service support.
• Collaborate with Revenue, Product, Operations, and Finance teams to enhance the overall support experience.

• 5+ years of experience in team management with proven success in developing and implementing support initiatives.
• Strong ability to collaborate cross-functionally to achieve positive service outcomes.
• Experience in environments requiring strict process adherence and operational discipline.
• Excellent communication skills, both verbal and written, with strong attention to detail and active listening abilities.
• Effective time-management and multitasking capabilities.
• Tech-savvy, comfortable with software support tools.
• Preferred experience in time-critical logistics, business operations, and process improvement.
• Demonstrated humility and a positive, service-oriented leadership style.

• Competitive base salary of $115,000 plus a 10% bonus target.
• Comprehensive healthcare coverage including medical, dental, and vision plans.
• Opportunities for career development and team growth.
• Collaborative, mission-driven work environment focused on impact and innovation.
• Supportive culture that values transparency, passion, and teamwork.
• Remote-friendly work environment with global teams.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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