Remote ITAM Lead (VA ESOM)

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

The VA – Endpoint Support and Monitoring (ESOM) contract is seeking a versatile and detailed-oriented IT Asset Management Lead. In this role, the individual will lead agile development efforts to successfully implement a Hardware Asset Management (HAM)/Software Asset Management (SAM) solution via a ServiceNow platform. You will lead a multi-disciplined team, inclusive of testers, business analysts, SNow developers, logistics analysts, and administrators. In this role, you will oversee requirements gathering, backlog refinement, and Agile delivery, requiring the need to partner with the HAM/SAM Project Manager, as well as customer stakeholders. The ideal candidate will be a thought leader, with the ability to effectively communicate with varying stakeholders.

Responsibilities:

• Serves as a partner to customer stakeholders, effectively managing agile development efforts, with the ability to proactively articulate recommendations when obstacles and risks are identified.
• Exhibits the ability to lead IT hardware (HW) asset, IT Software (SW) asset and logistics lifecycles for Mac and Windows ensuring optimal and secure operations.
• Collaborates with the customer to define clear objectives, goals and SLA’s for IT HW assets, IT SW assets, Logistics, ServiceNow and Asset data management.
• Leverages ServiceNow data to oversee the development of PowerBI automated dashboards, tracking against specified KPI’s associated with HW/SW asset management.
• Exhibits collaboration skills, with the ability to partner with vendors to drive delivery.
• Communicates escalation paths for specifications and dependencies to maintain the project baseline.
• Partners with the HAM/SAM Project Manager to develop and present key deliverables to primary stakeholders; with the ability to effectively communicate key technical concepts to varying audiences.
• Ability to lead meetings to effectively communicate progress, status, risks, innovations and opportunities.
• Demonstrating a commitment to quality and customer support through regular review of Incidents, Service Tickets, Problem Management, etc.
• Ability to effective plan, allocate and track resources, supporting upskilling of key staff members to support organizational growth.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

• Bachelor’s degree in engineering, computer science, systems, business or related scientific / technical discipline (8 years of additional relevant experience may be substituted for education).
• 10 years of experience with IT asset management life cycle, IT project management methodologies and stakeholder management (e.g. Weekly Progress reports, Workplan, leadership).
• Demonstrated experience implementing ServiceNow HAM/SAM projects, including understanding of lifecycle workflows, integrations, and license compliance.
• Experienced people manager, with the ability to coach, mentor, and lead resources to meet delivery requirements.
• Prior experience with implementation projects (preferably with ServiceNow), agile methodologies and the ability to deliver within cost, schedule and resource constraints.
• Must have experience in tracking costs, schedule and performance progress. Must be able to identify and mitigate risks.
• Effective communication, coordination and attention to detail across multiple levels to ensure consistent and unified messaging in large organizations.
• Expertise in managing high-pressure situations, crafting messaging during crises, and mitigating communication risks.
• Excellent writing and editing skills are a must, with the ability to craft clear, persuasive, and mission-aligned communication materials.
• Excellent communication and collaboration abilities to work with Teams, but self-motivated to complete projects on your own.

Preferred:

• ServiceNow Certifications (CSA, CIS-HAM, CIS-SAM)
• Experience supporting a federal client.
• Prior experience working with the Department of Veterans Affairs.
• Section 508 conformance experience.
• Experience with developing long-term asset management strategies and roadmaps that align with agency objectives, anticipate challenges, adapt to changing conditions, and congressional communication requests.
• Project Management Professional (PMI-PMP), ITIL certification or equivalent.

Clearance requirement:

• US Citizen or Green card holder
• Willing and able to get a Public Trust Suitability clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. 

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email careers@kentro.us and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.  

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