SIM Data Coordinator

Description

POSITION PURPOSE:

Assist SIM Group in the management of data incoming regarding, scheduling, dispatching and billing for all SIM related activities. Act as liaison between operations and SIM providing local presence in NLR.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Act as the primary point of communication between Customer Service/Sales and Operations regarding the status of current and upcoming sales orders.
• Collaborate closely with team leads and group leads to proactively manage customer orders through each stage of the production process.
• Serve as the key contact for all rush orders, coordinating efforts between Customer Service, Manufacturing, and Supply Chain to ensure timely fulfillment.
• Provide timely and clear communication to Customer Service on any order delays, including reasons for the delay and updated ship dates (communication format to be defined; may include a daily CSR huddle).
• Participate in the daily production meeting as the representative of the customer, with a focus on identifying potential order delays and working with Operations to explore options for meeting customer expectations.
• Monitor and maintain visibility of all backordered items, ensuring they are prioritized and managed effectively.
• Conduct daily reviews of delayed orders in collaboration with the VP of Operations to drive resolution and improve on-time delivery performance.
• Performs other duties as assigned.

WORK ENVIRONMENT:

• The work performed is conducted in a climate-controlled facility.
• Prolonged periods sitting or standing at a desk and working on a computer.

The above statement reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

CFS Technologies is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Requirements

KNOWLEDGE / SKILLS / ABILITIES:

Strong verbal, written, and interpersonal communication skills with a customer-focused approach.

Exceptional organizational, administrative, and problem-solving abilities.

Proficiency in Microsoft Office Suite and familiarity with ERP systems; ability to quickly learn new software as needed.

Capable of operating standard office equipment, including computers, calculators, and copiers.

Demonstrated ability to anticipate workflow needs and maintain a professional demeanor in all interactions.

Reliable and punctual, with consistent attendance and adherence to scheduled work hours.

High attention to detail with strong time management and prioritization skills.

Proven ability to manage multiple tasks and shifting priorities in a fast-paced environment.

Resourceful and confident in resolving complex customer issues and navigating challenging interactions with professionalism.

QUALIFICATIONS / PRIOR EXPERIENCE:

High school diploma or equivalent required; Bachelor’s degree in Business, Sales, or a related field preferred.

Relevant experience in sales support, customer service, or operations coordination.

Proficiency with basic computer functions; strong working knowledge of standard office software.

Experience with Salesforce CRM is preferred but not required.