PKI Service Desk Technician - job 1 of 2

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".

We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development.

Link Solutions is seeking a PKI Service Desk Technician to join our Sierra Vista, Arizona team.

• Must be a US Citizen 
• DoD Secret Clearance required
• Non-remote (relocation incentive available)

The PKI Service Desk Technician will provide technical and system support for the U.S. Army Network Enterprise Technology Command (NETCOM) Center on Fort Huachuca. You will work across many teams and high-level managers in the organization to design, lead, manage, maintain, and track assets, deploy, implement, and support the workforce environment. 

In this position, you will provide CAC/PKI and RA/LRA functions related to the creation, revocation, suspension, and issuance of NIPRNET Alternate Smart Card Logon (ASCL), SIPRNET, and Deployed Forces network tokens associated PKI credentialing for daily operations.

Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This opportunity will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.

Job Responsibilities:

• Implement changes to the PKI infrastructure and change control policies and procedures.
• Maintain, support, and troubleshoot PKI systems for infrastructure issues.
• Resolve daily PKI and card access tickets, which include user permissions, SSL certificate requests, servers, and application access requests.
• Will manage reinstatement and renewal of user privilege accounts.
• Assist with system upgrades, version uplifts.
• Monitor PKI infrastructure and ensure operational readiness.
• Evaluate all certificate types for problems, issues, renewals, and revocations.
• Assist end-users with certificate-related issues.
• Administer the PKI certificate lifecycle for various applications and solutions.
• Provide End-user certificate support for certificates.
• Support certificate requests, escalating to senior members as needed
• Participate in projects to deploy new PKI applications and services.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Shift/Hours Information: 

• Swing Shift (2:00 PM to 10:00 PM)
• Sunday - Thursday

• Must be a US citizen.
• DoD Secret Clearance.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
• AA degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts, or two (2+) years of relevant experience.
• Experience in monitoring and evaluating the performance and security of PKI systems. 
• Knowledge of the security principles for protecting customer data and PKI systems.
• Experience with PKI systems, such as certificate errors, access issues, encryption failures, etc.
• Current Computing Environment (CE) certification (required within 90 days of performance start date).

Preferred:

• BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
• IAT Level III Certification (CASP+, CCNP Security, CISA, CISSP, GCED, GCIH, etc.).
• Experience providing quality service and support for mission-critical systems and VIP end users.
• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. 
• Ability to function independently and as a team player in a fast-paced environment.
• Excellent communication skills (written and oral) and interpersonal skills. 
• Experience working in a Department of Defense (DoD) environment.

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.