Part-Time Public Safety Dispatcher

Overview

The Public Safety Dispatcher is the first point of contact for individuals seeking emergency and non-emergency services. Dispatchers will receive initial calls for service and collaborate with responders using two-way radios, telephone, email and online portals to communicate with staff and emergency responders for a solution that best fits department and college policies and procedures. This person will provide customer service by triaging requests and providing the best solution. The Public Safety Dispatcher will document incoming requests, activities performed and dispositions of calls. Other duties may be assigned if deemed necessary by supervisors. 

This is a part time  0.41 FTE position. An example of the schedule is Friday and Saturday 6pm to 2am. 

About The Department: 

The Department of Public Safety provides security services and emergency response on campus and develops and maintains the campus Emergency Operations Plan, a broad plan that establishes response protocol and a chain of command for emergencies that threaten the health and safety of the campus community or that disrupt its programs and activities. The plan covers emergencies ranging from natural disasters to terrorist attacks and conforms to state and federal regulations. The plan is reviewed and updated as situations, threats, and resources change.

Responsibilities

• Monitors campus security cameras for irregular or unusual activities. Dispatch, communicate and assist officers throughout the call.
• Receives incoming requests for services. Determines and implements best course of action. Records pertinent information and activities.
• Assists community members with lost property, parking passes and general information.
• Performs other administrative duties as assigned by management
• Engages in and promotes Macalester’s culture of diversity and inclusion, encompassing individuals of any heritage, identity, status or orientation.

Qualifications

• Radio-telephone operations and procedures, understanding of policies and procedures of receiving and processing emergency calls, call screening techniques, phone etiquette, and communicating effectively in oral and written forms. 
• Ability to problem solve, take decisive action, act under pressure, and effectively work with a variety of individuals from various socio- economic, ethnic and cultural backgrounds, in person and over the telephone.
• Must be able to understand detailed procedures that incorporate multiple campus divisions and departments.
• Ability to learn and to operate specialized computer systems/software, telephone, radio, and closed-circuit camera system.

Compensation:

The hourly wage for this position will be $20.76-21.70 depending on experience.

Satisfactory completion of a criminal background check is a condition of employment.

Application Guidelines:

For best consideration, please submit your cover letter and resume through the Macalester Employment Opportunities webpage by August 7th, 2025.  Interviewing will begin after this date and the role will be posted until filled.

 Jaclyn Howard

Talent Acquisition Manager 

jhoward3@Macalester.edu

Macalester College - Institutional Overview

Founded in 1874, Macalester College provides students with the inspiration, insight, and experience to become successful and ethical leaders. Located in flourishing St. Paul, Minnesota, Macalester enrolls over 2,000 students from across the country and around the world. Macalester is a preeminent liberal arts college recognized for its student service and celebration of internationalism.

At Macalester, we look at our employees through a whole-person, holistic lens. With comprehensive benefits and well-being programs, we provide and enable our community members to grow and care for themselves, their families, and one another. Our whole-hearted fidelity to community-building and social justice exemplify these ideals.  Macalester College continuously prioritizes a culturally diverse and pluralistic community. We value individuals of all backgrounds and lived experiences. 

Our rich blend of people holding varied identities enhances our strong commitment to multiculturalism and global citizenship. We seek candidates who reflect and strengthen our campus environment. Macalester invites and encourages everyone to apply who would add depth to our community including those from all sexual orientations, races, ethnicities, national origins, genders, religions, abilities, and ages.