CRM Field Inventory Analyst - Birmingham, AL
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader —that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.
This field-based role is responsible for the execution of US Cardiac Rhythm Management (CRM) field inventory strategies and initiatives to achieve Service, Inventory, Scrap, Obsolescence, Gains and Losses (SOGL) and Freight goals. This position acts as a district liaison for inventory topics between field-based employees (Sales Reps, Clinical Specialist, District Managers)/ Customers and the internal team (Global Supply Chain, Distribution, Customer Care, Marketing, Logistics, and IT) while reporting directly into the US CRM Field Inventory Analyst organization.
This individual must be analytical, results oriented and highly organized with the ability to multi-task and have a readiness to adapt to changing field and departmental needs. The field inventory team will receive cross-training for the cardiovascular clinical specialist role and can transition to this cardiovascular clinical role as part of the standard career path.
Responsibilities may include the following and other duties may be assigned.
Field Inventory Management
- Daily engagement with multiple internal and external business partners to coordinate inventory strategies.
- Support inventory repositioning for emergent case needs, filling order from field, short date management, stagnant inventory management, cycle count completion and correction of inventory accuracy issues.
- Partner with field-based District Service Managers, Clinicals Specialist, Sales Reps and District Managers to ensure the right product is the right place at the right time helping to execute the perfect patient and customer experience through daily coverage logistics.
- Coordinate and execute Phase-In and Phase-Out activities for product launches including coordinating with other Medtronic employees on collection and accessing accounts/hospitals to place and remove inventory while ensuring support documents are accurate.
- Mobilize inventory for supply constraints within the assigned district.
- Collaborate with internal team of Customer Care Supply Chain Analyst and Field Inventory Program Managers to accelerate shared business objectives focused on mobilizing inventory.
- Build credibility, trust, and respect from internal and external customers.
- Looks for win-win solutions to meet BU needs while also driving the Field Inventory strategies.
- Review and analyze data and proactively elevates issues; partners with stakeholders to drive action appropriately.
- Take initiative by not only identifying opportunities/issues but also developing business cases and alternatives.
- Communicate and facilitate the execution of inventory management initiatives with sales teams.
Account Consignment Inventory Management
- Proactively monitor and maintain inventory levels at customer accounts.
- Conduct cycle counts of inventory at customer accounts as needed.
- Ensure expired and short-dated units are identified, segregated, returned, and swapped out for longer-dated units in alignment with internal process and procedure.
- Assist with resolving discrepant inventory levels at customer accounts.
- Educate customers on inventory management requirements including care and handling, inventory level maintenance, Use-by-Date reviews, order placement, returns, swap-outs, and other processes as required.
- Maintain effective relationships with Customer Care Supply Chain and Customer service operations to insure effective fulfillment of customer orders.
- Assist sales field with obtaining signed Consignment Agreements (CA) and Inventory Schedules (IS).
Other Job Duties
- Provide regular on-call support for evenings and weekends when critical business needs arise.
- Remote position that travels locally regularly including additional overnight or occasional flight travel.
- Understands and adheres to FDA Regulations, quality and training requirements, SOPs, and Work Instructions—continually looking for opportunities to improve quality.
- Stay current on internal training requirements and product knowledge.
- Proactively propose ideas for process improvement and takes action to drive completion.
- Meet deadlines and drive results; proactively communicate and reset expectations when timeline is not achievable.
- Able to work flexible schedule as business needs dictate.
Additional Information
- This position will support the Birmingham, Alabama territory. The ideal candidate would reside near Birmingham, Alabama to successfully support this district.
- This role is 100% field-based, and candidates will be travelling locally for the majority of job duties. Candidates must be able to support overnight/long distance travel within the Birmingham district when required (25-50%)
- Must have valid driver’s license with clean record and subject to regular driver’s license review for compliance purposes.
Must Have: Minimum Requirements
- Bachelor’s degree required
- Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience
Nice to Have
- High aptitude for problem solving and troubleshooting.
- Excellent communication, interpersonal and customer service skills
- Experience with inventory management within supply chain or distribution environment
- Self-motivated; can work with minimal supervision remotely traveling to key customers.
- Ability to participate in numerous tasks and work multiple projects in a fast-paced environment.
- Systems knowledge: Microsoft Excel, PowerPoint, Word, Visio, Salesforce, mStar
- Ability to travel overnight on short notice as needed.
- Interest and desire to grow into a clinical field-based role such as Clinical Specialist, Sales Rep, Field Inventory Analyst Manager, District Service Manager or District Sales Manager
- Six Sigma Yellow, Green or Black Belt Certification
- APICS CPIM/CSCP Certification
- Strong analytical and problem-solving skills
- Demonstrated negotiation/influence management skills--positively resolving conflict.
- Demonstrated ability to communicate effectively and professionally (written and verbal)
- Strong organizational and multi-tasking skills; Highly flexible to changing business needs.
- Proven ability to produce consistent, detail oriented, high-quality work.
- Ability to make sound decisions and drive action independently.
- Ability to execute logically, calmly and efficiently in a chaotic and stressful environment.
- Strong knowledge and understanding of supply chain-related regulatory requirements and ability to assess current procedures and resolve gaps.
- Experience working in a regulated environment--ideally the medical device industry.
- Proactively drives results.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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