Customer Experience Scale Architect - Program Manager

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Majors Acceleration Team within CE&S focuses on accelerating growth in Majors’ consumption and usage, prioritizing Azure Consumed Revenue (ACR) and Copilot/ Copilot Chat adoption by activating Unified, programs and partners as enablers to scale.

Do you have a passion for developing new approaches that solve challenging customer scenarios and translating these solutions into scalable and reusable approaches through our field execution teams? Can you envision a long-term strategy to help drive execution and accelerate Majors customer success? Do you have a record of accomplishments in employing business and organizational skills, orchestrating across Microsoft Customer and Partner Solutions (MCAPS) Corp and the field Global Enterprise Sales, Commercial Solution Areas, Customer Experience and Success, Sales, Enablement and Operations and Global Partner Solutions (GES, CSA, CE&S, SE&O and GPS) to deliver pragmatic and innovative solutions on time? Are you a growth-minded leader who provides clarity, inspires change and creates energy across a broad base of teams, groups, customers and communities? If so, this role might be ideal for you.

We are seeking an experienced Customer Experience Scale Architect - Program Manager to formulate, frame and help our fields execute for our fast growing segment of accounts: Majors. In this role, you will collaborate deeply with our sales and partner organization to drive Azure consumption and AI Transformation for Enterprise Majors. You will amplify existing field Azure and Modern Work (Copilot) motions with an eye on successfully scaling throughout Majors; and share learnings to innovate for our customers and field teams to unlock AI opportunity and realize greater value. Majors is about scale and speed.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.