New Home Sales Customer Concierge - job 1 of 3

Are you a motivated professional with experience in admin, customer service, or real estate? Join New Home Star, the largest privately owned seller of new homes in America, as a Customer Concierge—and be the trusted guide for buyers on their homebuilding journey.

In this fully remote role, you'll manage online inquiries, schedule appointments, and provide a high-touch, high-quality experience for prospective homeowners. You'll work across multiple builder partners, helping turn interest into action while setting the stage for a smooth and successful build.

Why New Home Star?

At New Home Star, our number one core value is to provide excellent careers for our people! By joining our team, you will see this value emphasized in all aspects of your career.

• Best-In-Class Training - support network, proprietary sales enablement platform, as well as on-site mentoring, and resources to ensure career path to success.
• Dedicated Marketing - to support your efforts in community engagement, lead generation, and outreach.
• Award-Winning Culture - with thoughtful recognition and opportunities to participate in local and national team bonding events.
• Volunteer Opportunities - encouraged time and financial resources to give back to your local community in meaningful ways.

Pay Structure & Benefits

• Salary-based compensation, plus bonuses.
• Paid time off- vacation time, paid sick and safe time(PSST), and paid company holidays.
• Access to Medical insurance that comes with generous company contributions to premiums (subject to all eligibility requirements).
• Dental Insurance.
• Vision Insurance.
• Additional benefits include life insurance, short-term disability, an Employee Assistance Program, 401(k) with company match, paid parental leave, and discounts through PerkSpot.

Requirements

• Available to work 12-hour shifts (8 AM–8 PM Eastern Time) and/or (8 AM- 8 PM Pacific Time), including weekends
• Strong communication and organizational skills
• Proficiency in Microsoft Office
• Attention to detail and time management
• Sales, real estate, or construction experience preferred
• Bachelor’s degree preferred
• Background check required

Responsibilities

• Capture and convert online customer traffic into prospects for our builder partners.
• Guide the customer through New Home Star’s sales process with the goal of scheduling an appointment with the designated onsite agent.
• Educate the customer on the desired area, builder background, and community of interest.
• Build rapport with customers to determine purchase timeline, income preference, and needs.
• Possess thorough knowledge of builder partner’s company, communities, floor plans, option pricing, and areas where homes are being built.
• Work alongside onsite agents and NHS online concierge teammates to give the best experience to online prospects that visit the community.
• Schedule follow-up communication with prospects to ensure they have all of their questions answered.
• Management of the online prospect CRM system.
• Work alongside the marketing department to create marketing campaigns that keep online prospects engaged with the builder client.
• Provide high-level customer service and communication through email, text, phone calls, live chat, etc.).
• Provide excellent response time when following up with digital leads (same day response).
• Develop relationships with builder management, associates, and marketing representatives.
• Monitor online website to ensure builder’s information is up to date.
• Attend weekly online sales meetings and virtual workshops to provide valuable feedback on the online sales process.
• If dedicated to a specific builder, attend sales team meetings weekly and provide feedback to the online sales department.
• Develop online sales strategies and best practices.

Take the Next Step!

Join New Home Star and build a career with purpose. Apply now at www.newhomestar.com/careers

Follow us on LinkedIn, Facebook, Instagram, and YouTube to learn more!

New Home Star is an equal opportunity employer. Reasonable accommodations will be considered in accordance with applicable law. Applicants must be legally authorized to work in the U.S. at the time of application. Visa sponsorship is not available for this position. Employment is contingent upon a background check conducted in compliance with applicable federal, state, and local laws.

Please beware of fraudulent job postings—always apply directly through our official careers page and never pay to apply.

All job postings are the property of New Home Star and may only be shared by authorized platforms such as LinkedIn, Indeed, and other verified partners. Any unauthorized copying, scraping, or reposting is strictly prohibited and may be subject to legal action.