Assistant Director of Rooms

Overview

Dallas Hotel

The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city.

The Omni Dallas Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match.

Job Description

The Assistant Director of Rooms is responsible for the performance of the Rooms Division, including Front Office, Housekeeping, Laundry, Spa, Retail and Guest Services to include Valet. This role supports the Director of Rooms in driving associate engagement and operational excellence to deliver high standards of guest satisfaction.

Responsibilities

• Assist in daily operation of all Rooms Division Departments.
• Ensure the quality and productivity of housekeeping/laundry functions that guarantee the cleanliness of all guest rooms and public space.
• Oversee the guest arrival and departure experience.
• Assist with Mokara Spa and Retail operations including monthly inventories.
• Excellence in appearance of all areas throughout the hotel.
• Producing constant improvement in guest experience satisfaction metrics.
• Support recruitment, training, and development of team members.
• Collaborate with other departments (Engineering, Reservations, F&B, Sales) to drive guest engagement.
• Control payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems.
• Participation in monthly forecasting and scheduling activities.
• Assist in developing the annual hotel budget.
• Preparation of action plans as directed by management.
• Daily reviews of operating outcomes (including corrective action if required).
• Maintaining high visibility with associates and guests.

Qualifications

• Bachelor's degree or foreign equivalency preferred.
• Must have experience in all aspects of Front Office and Housekeeping or similar roles in a property of similar size and quality for a period of five or more years.
• Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.
• Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).
• Excellent verbal and written communication and interpersonal skills required.
• Organized with the ability to prioritize and multi-task.
• Reliable with patience and professionalism. 
• Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
• Must be highly service-oriented.
• Must have a flexible schedule.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.