Senior Manager, Operational Excellence

Hi, we're Oscar. We're hiring a Senior Manager to join the Office of the CMO.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will support our teams in driving a best-in-class, service-focused operation by designing, guiding, and assessing the effectiveness of operational frameworks and ideologies. You will serve as an individual contributor, focused on strategic problem solving, process improvement, and operational design.

You will report to the Chief Medical Officer.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $131,200 - $172,200 per year. The base pay for this role in all other locations is: $118,080 - $154,980 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

• Support a designated business unit or function by identifying and implementing process improvements that promote service excellence, efficiency, and scalability
• Develop and maintain the critical skills necessary to inform future business decisions and support operational effectiveness
• Partner across departments and locations to build routines that drive cross-functional collaboration and visibility
• Analyze data and metrics in partnership with analytics teams to identify gaps, extract insights, and surface themes that inform decision-making
• Translate executive-level narratives into actionable workstreams, tools, trackers, and frameworks that enable progress and accountability
• Navigate ambiguity with ease, bringing clarity and structure to undefined or evolving initiatives; comfortable building from the ground up
• Create and maintain tools, trackers, and visualizations to support process transparency, measurement, and executive reporting
• Drive visibility into project status, risks, and dependencies for senior stakeholders; adapt communication styles to suit varied audiences
• Apply structured problem-solving approaches and internal best practices to continuously improve workflows and support business goals
• Provide thought leadership and influence to reidnforce a culture of operational discipline and continuous improvement
• Demonstrate resilience, adaptability, and a bias for action in the face of complexity or change
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 6+ years of experience driving process improvement, program oversight, or operational support in a large, matrixed environment
• 5+ years of experience using data and metrics to improve processes, assess outcomes, and inform recommendations
• 4+ years of experience in a cross-functional, collaborative environment working with stakeholders across multiple disciplines and locations
• Prior experience in healthcare or health insurance (clinical background not required)
• Proficiency in Excel and PowerPoint, with a demonstrated ability to create executive-facing deliverables and data visualizations
• Strong organizational skills and a clear bias for structure, clarity, and action
• Comfortable engaging with executive leadership, managing up, and communicating complex topics with precision and clarity

Bonus Points

• Operational Excellence or Quality Improvement certification preferred but not required