Renewals Specialist - job 1 of 2

About Outreach

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.

The Role

The Renewals Specialist is responsible for the transactional details of renewing our current customer base. At the end of the contract, the renewals team processes the renewals for these customers. When customers have not gotten the value they need and are potentially churning, the renewals specialist will take action to encourage customer renewal, and in partnership with an Account Manager, strategize & assist in implementing strategies to improve the likelihood of renewal. You will be primarily responsible for tracking and processing renewals. Primary metrics for this role are proportion of on time renewals, and renewals saved (both quantity and revenue value).You’ll have the opportunity to drive millions of dollars of impact for Outreach. This is the kind of role that you build up around yourself in the way you want to work. You will shape the future of what renewals look like at Outreach for years to come.

Location

This role is based in Atlanta, GA and will by a hybrid position based in our Atlanta office 2-3 days per week.

• Partner with Sales (Account Managers & Sales Leaders), Revenue Operations, BI and Support teams to save renewals where a customer is likely to, or has notified us of intention to churn
• Track KPIs to measure performance of specific actions and campaigns on customer behavior
• Manage a queue of upcoming needs for customer contracts
• Keep current and accurate on forecasting customer outcomes
• Design, Maintain, Evaluate and Iterate team workflows to ensure top notch effectiveness
• Interpret customer feedback, and create new processes to improve customer experience

• 2-4+ years of experience in a SaaS environment
• BA/BS degree or equivalent professional experience required
• Experience developing processes and programs which optimize the customer experience or positively influence renewals process
• Highly organized self-starter with the ability to work independently at all levels of the org
• Experience managing forecasts and metrics
• Experience with CRM, Project Management, and Success tools such as Catalyst, Salesforce, Smartsheet, and Zendesk
• Intermediate skills in data analysis tools such as Tableau, Excel, Google Sheets

#LI-AM1

Why You’ll Love It Here

• Flexible time off

• 401k to help you save for the future

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• A parental leave program that includes options for a paid night nurse, and a gradual return to work

• Infertility/ assisted reproductive services benefit

• Employee referral bonuses to encourage the addition of great new people to the team

• Snacks and beverages in the Office, along with fun events to celebrate

• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.