Branch Manager for Home Care Agency

Description

Come join a company where heart meets excellence. Overture Home Care is proud to be a leader in compassionate, client-centered care in the DFW area. At our growing Dallas location, we’re seeking a dedicated professional who leads with integrity, empathy, and a commitment to upholding our values of Patience, Dignity, and Discretion. If you're someone who inspires trust, builds strong teams, and believes in delivering exceptional care with grace and fairness, we’d love to meet you. 

As Branch Manager, you will oversee daily operations, ensure compliance with all regulations, support and lead a dynamic team, and help ensure we provide the highest level of care to our clients. This role is ideal for someone with strong leadership abilities, operational experience, and a passion for making a difference.

Key Responsibilities:

1. Leadership & Staff Management

Supervise office and administrative personnel, ensuring effective departmental operations.

Hire, train, and mentor staff to ensure high performance and team satisfaction.

Promote a supportive work environment aligned with Overture's mission.

Address staff concerns and resolve conflicts as needed.

2. Compliance & Regulatory Oversight

Maintain full compliance with state, federal, and industry regulations (including HIPAA).

Ensure secure and accurate maintenance of client and employee records.

Monitor changes in home care regulations and update internal policies accordingly.

3. Operational Efficiency

Manage daily office workflow to ensure smooth operations and client satisfaction.

Analyze and improve operational processes to enhance efficiency and reduce costs.

Run performance reports and communicate agency progress to leadership.

Coordinate with HR and Talent Acquisition to maintain proper staffing levels.

4. Emergency & Crisis Management

Respond quickly to client or caregiver emergencies, ensuring seamless continuity of care.

Develop contingency staffing and emergency preparedness plans.

Act as liaison between caregivers, clients, families, and medical professionals in critical situations.

Requirements

Minimum Performance Standards:

• Proven experience in home care, healthcare administration, or operations.
• Deep understanding of relevant policies, procedures, and regulatory guidelines.
• Demonstrated ability to serve as a resource and mentor to staff.
• Strong interpersonal and communication skills with the ability to handle sensitive situations.

Qualifications:

• Education: High school diploma required; Associate degree preferred.
• Experience: Prior supervisory experience is required; geriatric care experience preferred.
• Ability to manage independently, make sound decisions, and maintain confidentiality.
• Must be in good standing with the federal government and not on any exclusion lists.
• Strong emotional resilience, flexibility, and ability to work with diverse populations.
• Frequent communication with staff, clients, and external partners.

Join a team that values compassion, respect, and professional excellence. If you’re ready to take the next step in your leadership career and make a meaningful impact in the lives of others, we want to hear from you! Apply today and help lead the future of home care at Overture!