Your Opportunity: Customer Success Representative provides service and product information, solutions and relevant details to customers. They take ownership of customer issues and document efficiently before reporting the issue to the Escalation Team. They work with the leadership team to provide ideas for improved processes, development of product and enhancements to the customer service experience. They are sociable individuals with a knack for providing professional and clear answers to customer’s requests.

Who Develops You: Director of Operations

What You’ll Do:

• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Manage incoming calls, chats and tickets through resolution
• Work with product developers to advocate for the customer’s needs

Skills You Have:

• Well-developed verbal and written communication skills
• Ability to learn complicated tools and systems quickly
• Ability to translate technical language into customer facing communication
• Ability to respond to customer complaints, requests and inquiries in a professional and timely manner
• Good organizational skills
• Effective at multitasking
• Proclivity for solving technical issues
• Strong communicator, with the ability to voice concerns and ideas with the leadership team
• Track record for handling issues with urgency

Bonus points if you have experience with the following systems

• Slack
• Gmail & GSuite tools
• Dialpad
• Hubspot

*The standard hours for this role will be 8am-4pm MST once training is completed.

Employees and their qualified dependents are offered the following benefits:

• Medical 
• Health Savings Account
• Dental 
• Vision 

Additionally they are eligible to enroll in the following voluntary benefits:

• Accidental and Illness Insurance
• Life Insurance
• Short Term Disability

Employees are also enrolled in Long Term Disability Insurance and eligible to enroll in the company's 401k program.

Employees are offered the following:

• Vacation Time as Needed
• 10 Sick Day
• 9 paid holidays and 2 paid floating holidays
• 3 days of Bereavement Leave
• Time off for Voting and Jury Duty
• Employee Assistance Program

Employees are eligible to participate in the company's yearly Stock Purchase Program.

Salary: $18 - $20 per hour, plus commission structure.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. We are committed to creating an inclusive environment for all employees.