Director of Training and Learning

POSITION TITLE: Director of Training and Learning

STATUS: Full Time, Exempt 

ANNUAL SALARY: $125,000 per year

LOCATION: Michigan

TRAVEL REQUIREMENTS: 25% to 50% travel

BENEFITS: Medical, Dental, Vision, STD, LTD. Life & ADD, 403B, Flexible Spending Account, Generous Paid Time off Program and Free healthcare at our clinics for you and your immediate family!

Planned Parenthood of Michigan has implemented a mandatory vaccination policy requiring COVID-19 vaccinations including boosters when eligible for all employees.

Position Description

The Director of Training + Learning is responsible to create a comprehensive patient care staff training program and to oversee staff virtual or in person training and topics to align with the current needs of the organization and accreditation requirements.  This includes the development, implementation, and management of training programs in the patient care department within the affiliate with focus on Medical Assistants, Health Center Managers and Senior Health Center Managers, Assistant Health Center Managers and Associate Health Center Managers, including the development of curricula, training manuals, and “train the trainers” programs to ensure managers have the tools to train their staff.  The Director of Training + Learning will collaborate with other leaders and trainers within patient care and in other departments for their subject matter expertise and to ensure that all training is tracked through a central location.

Must be willing to advocate for the mission of Planned Parenthood. Must be dedicated to providing outstanding customer service. Demonstrate understanding of and a strong personal commitment to reproductive rights, goals, and PPMI’s principles and philosophies. This staff person will fully embody a commitment to race equity; evidenced in all interactions with PPMI colleagues and external stakeholders.

Essential Functions

·         Work with the SVP of Patient Care Operations and the VP of Medical Affairs as a key member of Patient Care Leadership Team.  This team will set goals, objectives and standards for training for Health Center Medical Assistants, Health Center Managers and Senior Health Center Managers, Assistant and Associate Health Center Managers.

·         Develop curricula, independently and with support from other affiliate colleagues and subject matter experts, timelines, and evaluation criteria to meet training goals and objectives set by the Patient Care & PPMI Leadership teams.

·         Business Partner to Health Center Manager(s) and HR staff in maintaining all required training verifications for employee onboarding.

·         In partnership with Directors of Patient Care Operations, Health Center Managers, and Director of Nursing create training plans for health center staff (HCMs, RNs, MAs) during their first 90 days and ensure appropriate documentation of training programs completed.

·         Provide support, coaching and mentoring, in conjunction with the SHCM, the team of Assistant and Associate HCMs for all staff in Patient Care.

·         Develop training materials in partnership with the Learning and Development Manager - Leadership for annual in person training or the CAL.

·         Collaborate with the Learning and Development team regarding ITT values training and materials with a Patient Care lens.

·         Collaborate with Epic Specialist to ensure Epic training for HCMs, AHCMs and MAs is aligned with PPMI’s standard operating procedures and best practice workflows.

·         Maintain an Organizational-wide Patient Services Training calendar noting current and future training programs, orientations, student/resident and preceptor experiences.

·         Develop training curricula, training manual and support tools for Health Center staff with input and guidance from the Patient Care Team and Human Resources.  Work with Human Resources to assure orientation training needs met and staff is adequately prepared for their roles.  Ensures that training materials are current, active and effective.

·         Evaluate training effectiveness by assessing application of learning to job performance, regularly checking in with health center staff and managers for feedback, requesting feedback from those participating in training and incorporating feedback into  future training and development programs.

·         Partner with Medical Directors, Director of Quality, and audit teams to analyze chart review findings and develop targeted training to address identified gaps and improve clinical quality and documentation compliance.

·         Develop and/or recommend performance support systems that will result in increased effectiveness and/or efficiency of training programs and enable the achievement of strategic business goals.

·         Collaborate with Clinical Leadership to ensure training supports the high quality provision of care at PPMI and is coordinated with clinical employee training.

·         Partner with Quality and Risk and Compliance to ensure consistent practices and compliance with regulatory requirements.

·         In partnership with Health Center Manager develop schedules for MA interns/externs/learners training experiences.

·         Provide training sessions and tools to managers (train the trainers) so they can train staff on important operational, clinical, compliance and financial policies and procedures.

·         Partner and work with other departments and team members to develop in person and web-based training modules and skills assessments.

·         Participate in development of new programs/business plans to assure potential training issues are addressed within the planning phase.

·         In partnership with operations and clinical leadership participates in the building of departmental plans and budgets and assesses the impact of training on program priorities.

·         Maintain knowledge of current clinical practice workflows for family planning, abortion and telehealth services by regularly spending time observing in health centers or virtually.

·         Maintain job knowledge by attending workshops; reviewing professional publications; establishing personal networks; participating in professional societies; and maintains knowledge in effective and efficient training and educational techniques designed for the adult learner and  in family planning and abortion care.

·         Independently manage multiple priorities while maintaining a high-level of service for internal and external customers.

·         As a member of the Patient Care Leadership Team assist in developing, reviewing and implementing procedures and policies, and delivering  training as needed.

·         Ability to work independently to plan and accomplish goals.

·         Ability to lead and direct the work of others while creating a safe environment for learning.

·         Ability to conduct virtual and in person training as needed for staff.

·         Responsible for maintaining and upholding the confidentiality of all records and information.

·         Integrate equity and inclusion best practices into all learning and development programs and support services.

The above duties and responsibilities are not an exhaustive list of required responsibilities, duties and skills. Other duties may be added, and this job description can be amended at any time.

Qualifications and Experience

Required

·         Four to seven years management experience in training, education, or allied health care field or equivalent combination of education and experience in a hospital and/or health care setting required.

·         Proven experience developing and implementing training curricula required.

·         Proficiency in Microsoft Office, including Excel, PowerPoint, and Access required. 

·         Must be proficient at setting priorities and organizing multiple tasks with limited direction. 

·         Ability to track and manage multiple initiatives or projects, including strong attention to detail, is a key to success in this position.

·         Detailed oriented and ability to manage multiple priorities

·         Strong organization and prioritization skills

·         Excellent communication skills, both written and verbal

·         Thorough understanding of the training process

·         Proven skills in management, planning, team building, training, supervision, and problem solving.

·         Proven success in adult learning, workshop delivery or training.

·         Ability to foster diversity and open communication within teams and programs.

·         Strong analytical and problem-solving skills.

·         Ability to discern areas of improvement and coach and deliver feedback to ensure success of training for all participants.

·         Demonstrated ability to achieve objectives in collaboration with other functional areas

·         Demonstrated commitment to Planned Parenthood’s mission, vision and values

 Ability to:

o   Work under pressure on multiple projects concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities.

o   Communicate effectively, both verbally and in writing, ability to research, write, develop, and evaluate curriculum and resources.

o   Work independently as well as collaboratively within a team environment.

o   Lead and work in multiple locations across the state as well as within a remote environment.

o   Handle stressful situations and provide a high level of customer service in a calm and professional manner.

o   Establish and maintain effective working relationships.

o   Travel and accept a flexible work schedule that may involve some evening and weekend commitments.

o   Solve problems, analyze information and data, and manage projects.

o   Exercise a high degree of judgment and diplomacy and maintain confidentiality.

Key Requirements

·         Commitment to advancing race(+) equity in one's work: interest in expanding knowledge about the role that racial inequity plays in our society.

·         Awareness of multiple group identities and their dynamics; bring a high level of self-awareness about personal identity, empathy, and humility to interpersonal interactions.

·         Demonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity.

·         Strong sense of accountability to diversity, equity and inclusion principles and practices.

·         Understand of the impact of identity dynamics on organizational culture.

·         Commitment to Planned Parenthood's In This Together service ethos, workplace values, and service standards.

We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.  We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.