Site Lead Medical Assistant

Description

Summary

Collaboration with the physician/provider and patient. The Site Lead will direct the clinical staff at the clinic assigned including scheduling, inventory control, ordering of all necessary supplies, clinical documentation, maintaining the aesthetics of the clinic, and overseeing operational standards.

Essential Duties and Responsibilities include but are not limited to the following: 

• Maintains appropriate clinical/clerical standards. Follows the policy and procedures as written in the Company Policy and Procedure Manual.
• Assists to maintain the proper number of staff members needed to staff all clinic location needs. This includes assistance with training, scheduling, competencies, minimizing the use of overtime/temporary labor.
• Coordinates coverage for open shifts on schedule and for call-outs due to sickness or unscheduled occurrences. Works open shifts if no one is found to replace vacancy.
• Maintains adequate inventory of clinical supplies by preparing and submitting requisition request to Administration on a recurring basis.
• Ensures ordering of all supplies, narcotics, instruments, and other materials needed to maintain clinical standards. Takes weekly inventory, oversees, unpacks, and restocks supplies, medications, and materials. Maintains up to date records of all invoices, goods delivered, and returns made.
• Ensures interior and exterior facility issues are identified and addressed in a timely manner, including facility maintenance and alarm issues.
• Provides oversight and guidance to the staff and assists with orientation and training in coordination with other company administrators. Works with the company administrators to ensure that staff members are providing the highest level of customer service. Ensures that patients are not turned away and directed to the emergency room without physician evaluating the patient.
• Maintains all clinical documentation, including narcotics logs, sample medication logs, patient lab logs, quality control logs, patients to ER logs, and disposal of expired medications logs; all are to be kept up to date for compliance with applicable regulatory agencies.
• Utilizes all equipment, supplies, facilities, and resources of company in a prudent and efficient manner.
• Accurately, efficiently, and completely documents all clinical patient care data.
• Performs monthly Medical Record chart audits for the designated facility or at times as directed by the Medical Directors or other designee who may be of clerical, clinical or billing background. Will review missed opportunities with staff members as indicated and provide feedback to those whose Medical Record completeness are found to be deficient. Managers will be notified of noted trends, repeating issues, or significant patient care & safety concerns. 
• Utilizes all equipment, supplies, facilities, and resources of the company in a prudent and efficient manner.  
• Participates in department quality improvement activities, staff educational programs, attends departmental meetings, and demonstrates and maintains clinical competency in the delivery of patient care services in accordance with company guidelines.
• Other duties as needed.

Supervisory Responsibilities

Required to oversee daily clinic operations and shift coverage.       

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Technical Skills - Strives to continuously build knowledge and skills; shares expertise with others.
• Customer Service - Responds promptly to customer needs.
• Interpersonal Skills - Maintains confidentiality.
• Oral Communication - Responds well to questions; participates in meetings.
• Written Communication - Presents numerical data effectively.
• Teamwork - Balances team and individual responsibilities; contributes to building a positive team spirit.
• Quality Management - Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions; displays orientation to profitability.
• Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
• Diversity - Promotes a harassment-free environment.
• Ethics - Keeps commitments; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures.
• Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently
• Professionalism - Reacts well under pressure; accepts responsibility for own actions; follows through on commitments.
• Quality - Monitors own work to ensure quality.
• Adaptability - Changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Dependability - Keeps commitments; commits to long hours of work when necessary to reach goals.

Education and/or Experience 

A minimum of a High School Diploma or equivalent is required. Medical Assistant diploma required if applicable. Preferred two years’ experience in the medical field.  

Certificates, Licenses, Registrations 

Current state Nursing, Paramedic, EMT or Radiology license is required if applicable. Medical Assistant, NREMT or ARRT certification if applicable per state requirements. Basic Life Support certification is required. 

Other Skills and Abilities

Ability to maintain and demonstrate proficiency of skills.

Language Skills 

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of EMR, Excel Spreadsheet software and MS Word Processing software. 

Physical Demand 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand or walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear; reach, stoop, bend, kneel, and/or crouch. The employee must frequently lift supplies and/or equipment and may be responsible for lifting, positioning, and/or transferring patients.  

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate. The employee may be exposed to infectious or contagious diseases and a variety of electromechanical hazards. The employee may also handle emergency and/or crisis situations. 

The above job description is intended to describe the general nature and level of work being performed in the described position. This document is not intended to be an exhaustive list of all position duties and skills required of the individual classified in this position.