IT Support Technician

Role Overview

We're seeking a hands-on IT Support Technician to maintain our technology infrastructure and support our growing team. This hybrid role combines on-site support at our Austin headquarters with remote device management for our nationwide operations.

Technical Environment: You'll work with Mac, Windows, and Chromebook systems, manage MDM deployments, perform hardware repairs (screen/battery replacements), configure Point of Sale systems, and troubleshoot network connectivity issues. Experience with video conferencing systems, printer maintenance, and remote support tools is essential.

Proactive Problem-Solving: We value initiative and continuous improvement. You'll be expected to identify technology friction points, research solutions, and propose upgrades.

You'll work directly with cutting-edge wellness technology while supporting both our corporate team and 200+ studio locations across our expanding network.

Job Title: IT Support Technician
Location: Austin, TX (Hybrid)
Job Type: Full-time Contract (6 months with opportunity to renew)

About Restore Hyper Wellness

Restore Hyper Wellness is the award-winning creator of Hyper Wellness—a revolutionary new category in health. With over 225 studios across 40 states, we deliver innovative, science-backed therapies that empower our clients to look and feel their best. By joining Restore, you're part of a movement dedicated to expanding the limits of personal potential and performance to help people do more of what they love.

Why Join Us?

• Pioneering Wellness: Be a part of an industry-leading company at the forefront of wellness innovation.
• Impactful Work: Your contributions will directly influence the quality of care and service our clients receive, making a tangible difference every day.
• Innovation and Collaboration: Work in a dynamic environment where you'll collaborate across multiple departments, contributing to a comprehensive wellness strategy.
• Commitment to Employee Wellness: Enjoy complimentary access to Restore's cutting-edge therapies, including onsite services at our Austin Headquarters office.
• Growth and Development: Access opportunities to develop your skills, advance your career, and help shape the future of wellness.

About Our Culture

At Restore, we believe in the modalities we offer and incorporate them into our lifestyle. We take care of our bodies and make wellness part of our everyday life. The people who work here are the kind of people who take initiative—they don't just walk past something that's not working, they take it upon themselves to make it better.

Our team members don't just live the Hyper Wellness lifestyle—they feel passionate about helping others live it too. Truly helping others is connected to their life purpose. They are the bridge between everyone they come in contact with and the Hyper Wellness lifestyle.

Responsibilities

• Support the Austin headquarters by maintaining and troubleshooting meeting room technology (e.g., projectors, video conferencing systems), printers, and networking issues (e.g., Wi-Fi, LAN connectivity).
• Proactively identify and propose technology upgrades to reduce friction and improve user experience.
• Research and recommend solutions for equipment refreshes, lighting improvements, camera upgrades for high-profile meetings.
• Respond promptly to ad-hoc IT needs at the HQ office, ensuring minimal disruption to operations.
• Set up and ship hardware (Mac, Windows, Chromebooks) to new employees, ensuring timely delivery and proper configuration.
• Track and maintain an accurate inventory of all computer systems and IT assets.
• Configure and manage devices using a Mobile Device Management (MDM) system, including setting up device policies for security and compliance.
• Perform hardware repairs, such as replacing broken screens or batteries on laptops and other devices.
• Set up and ship Point of Sale (POS) devices to company studios, ensuring proper functionality.
• Provide basic troubleshooting support for hardware, software, and network issues.
• Onboard new employees by setting up their accounts, devices, and access permissions.
• Offboard terminated employees, ensuring the secure return of company devices and deactivation of accounts.
• Collaborate with other members of the IT team to maintain a secure and efficient technology environment.
• Document processes and maintain accurate records of IT activities.

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 2+ years of experience in IT support, device management, or a similar role.
• Proficiency with Mac, Windows, and Chromebook systems, including setup and troubleshooting.
• Hands-on experience with MDM systems (e.g., Hexnode, Intune, or Google Workspace MDM) and device policy configuration.
• Basic hardware repair skills, including replacing laptop screens, batteries, or other components.
• Familiarity with Point of Sale (POS) device setup and configuration.
• Strong troubleshooting skills for hardware, software, and basic network issues.
• Excellent organizational skills for inventory management and documentation.
• Ability to work in-office in Austin, TX
• Strong communication and interpersonal skills for employee onboarding and support.

Nice-to-Have

• Certifications such as CompTIA A+, Apple Certified Support Professional (ACSP), or Microsoft Certified Professional.
• Experience with IT asset management software.
• Familiarity with Google Workspace or Microsoft 365 administration.

• Comprehensive health, dental, and vision insurance
• 401k match up to 4%
• Monthly fitness reimbursement
• Flexible PTO policy
• Complimentary and discounted access to all Restore therapies
• Professional development budget and growth opportunities
• Equity participation in a rapidly growing wellness company

Restore Hyper Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.