Lead UX Designer

Who You Are
Personality + Mindset

You are a collaborative and confident UX expert with a strong sense of strategic purpose. You translate complex business needs into clear, human-centered design strategies that elevate enterprise digital experiences. Adept at working with cross-functional teams and clients alike, you bring a warm, professional presence that fosters trust and encourages innovation. With deep expertise in UX and CX—spanning conversion-focused marketing journeys to complex design systems—you partner closely with insights, data, and design teams to deliver value-driven solutions. You are proactive, driven, and thrive on working at the intersection of AI, analytics, and creativity.

What You’ll Do
Roles + Responsibilities

• Own UX strategy and direction across an entire account, driving a seamless integration of upper-funnel content marketing, dynamic personalization, and high-performing design systems.

• Partner directly with clients to build wireframes, UX flows, and campaign experiences that align to KPIs such as engagement, conversion, and retention.

• Build and present creative presentations, clearly communicating design solutions and strategic recommendations to stakeholders.

• Identify opportunities for optimization through analytics, including performance audits, funnel analysis,
  and A/B testing insights.

• Translate business and marketing strategy into UX recommendations for information architecture, personalization, and content hierarchy.

• Incorporate accessibility principles and compliance into design solutions to support inclusive, scalable digital experiences.

• Utilize AI-powered design tools (e.g., Figma AI, agentic tools, generative prototyping) to accelerate ideation, iteration, and validation.

• Maintain a consistent quality bar across deliverables while ensuring delivery rhythm aligns with business priorities and campaign calendars.

• Provide mentorship and thought leadership across design and client teams to foster growth, creativity,
  and excellence.

What You’ll Bring
Capabilities

• Deep UX and CX expertise, including advanced knowledge of enterprise software, ecommerce,
  SaaS platforms, and scalable design systems.

• Strong understanding of AI-integrated workflows, personalization engines, and conversion-centric design for marketing and campaign ecosystems.

• Proven success in optimizing journeys for performance KPIs: acquisition, engagement, conversions, retention, and beyond.

• Expertise in wireframing, prototyping, information architecture, accessibility, responsive design,
  and dynamic content delivery.

• Excellent communication and storytelling skills—you translate technical or strategic concepts for clients with clarity and empathy.

• Proficiency in using UX to support taxonomy, tagging, insights analysis, and structured content.

• A proactive, flexible, and organized approach to managing multiple priorities and stakeholders.

• A strong point of view, an open mind, and the drive to inspire company leadership and your team.

• An eagerness to learn new skills, share your knowledge, and step outside your comfort zone.

Tools + Skillsets

• Mastery of Figma (including Figma AI), Adobe Creative Suite, Microsoft Office Suite (PowerPoint, Word, Excel, Teams), presentation design/delivery

• Familiarity with AI/ML design tools and prototyping environments, including agentic workflows and generative design

• Extensive experience in UX design within an enterprise, digital agency, or studio environment, including a strong portfolio of work samples (experience with enterprise design systems is essential)

Think you’re underqualified? We encourage you to apply anyway—don’t take yourself out of the running before we’ve even had a chance to assess your application. You might be the perfect addition to our team.