Director, Inbound Product Management - People Technology - job 1 of 2

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

At ServiceNow, we believe the employee experience is at the heart of how work gets done. We're transforming how global enterprises support, engage, and empower their people—and we're looking for a technically adept, strategically minded product leader to help shape what’s next.

As Director of Inbound Product Management supporting Global People, you’ll be responsible for defining the product strategy and technical direction that delivers world-class experiences for the employees at ServiceNow. This role blends deep product strategy, domain acumen, and engineering collaboration to create intelligent, human-centered experiences at scale.

What You’ll Get to Do in This Role:

• Own the Product Strategy for Employee Experience: Lead and collaborate with outbound Product Management team on the development and evolution of ServiceNow’s People Experience product & technical strategy, aligning with our mission to create frictionless, personalized, and impactful employee journeys across the entire lifecycle—from onboarding to mobility and beyond.
• Infuse AI Into the Employee Experience: Identify and champion AI-driven use cases that meaningfully elevate the employee journey. Collaborate with engineering to bring intelligent capabilities—like predictive insights, virtual agents, and automation—to life in the flow of work.
• Bridge Technical Depth with Strategic Impact: Combine your architectural and engineering understanding with a sharp business mindset to prioritize investments, shape roadmaps, and define the “how” behind the “what.” Translate technical complexity into strategic clarity.
• Lead with a Customer-Centric Mindset: Build deep partnerships with global people stakeholders to understand pain points. Turn feedback and insights into solutions that deliver measurable value and set new industry standards for employee experience.
• Deliver at Scale: Design solutions that are global, configurable, and performance-optimized to meet the needs of employees today and in the future.
• Collaborate Cross-Functionally: Work hand-in-hand with outbound product management, UX, engineering, customer success, go to market, and executive stakeholders to bring high-impact employee capabilities to market—quickly and sustainably.

To be successful in this role you have:

• Technical Product Leadership: 10+ years in product management or technical consulting for enterprise platforms. Proven experience driving product strategy and architecture at scale.
• Engineering or Architecture Background: Deep understanding of enterprise software engineering practices and SaaS architecture. Comfortable discussing technical design, API frameworks, data models, security, and performance at a detailed level.
• HR Technology Expertise: Familiarity with modern HR service delivery models, employee experience platforms, and employee-facing technologies (case management, onboarding, knowledge, hiring, talent management, mobility, portals, etc.).
• AI/Automation Insight: Demonstrated experience designing and deploying AI-powered capabilities within enterprise products- especially involving large language models (LLMs), agentic systems, and intelligent automation frameworks. Ability to identify meaningful AI use cases in employee workflows and partner with engineering teams to bring them to life through scalable, ethical, and user-centric design.
• Customer-Facing Influence: Strong ability to engage with both technical stakeholders and leaders. Adept at translating complex problems into visionary solutions—and aligning executive audiences around the strategy.
• User-Centered Mindset: Committed to building delightful, intuitive experiences for end users. Advocates for employee needs and ensures they are front and center in product design and delivery.
• Data-Driven Decision Making: Proven ability to use data to inform product strategy, prioritize roadmaps, and measure success. Comfortable working with product analytics, experimentation frameworks, and employee experience metrics to drive continuous improvement and deliver measurable business outcomes.
• Excellent Communication & Storytelling: Able to clearly articulate product vision, tradeoffs, and value across diverse audiences—executive, technical, and customer-facing.
• Global Perspective: Experience designing or managing products at an enterprise level, across multiple geographies and industries. Willingness to travel up to 25% globally.

JV20

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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