Customer Experience Associate
Skills
- Strong relationship management
- Client servicing and onboarding expertise
- Process improvement and operational skills
- Effective communication and emotional intelligence
- Ability to manage multiple tasks in a fast-paced environment
- Detail oriented and highly organized
Responsibilities
- Cultivate and maintain strong relationships with broker partners
- Manage post-sales account processes ensuring partner success
- Own documentation, change management, and ongoing internal trainings
- Expand software offerings with existing customers
- Lead customer demos, onboarding, meetings, and quarterly business reviews
- Enhance the overall customer journey across various departments
- Identify areas for process improvement and collaborate across teams
Education
- Bachelor’s degree or equivalent experience
Benefits
- 100% coverage of medical, dental, and vision insurance
- Unlimited paid time off policy
- Stock options
- Premium office spaces with daily lunches
- Professional development and leadership coaching
- Competitive 401(k) plan
Average salary estimate
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Shepherd is a full-service ad agency that crafts smart, creative consumer and business-to-business marketing solutions. We bring more than three decades of insights and perspectives gained by working with a broad range of regional, national and gl...
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