Customer Experience Specialist
- Serves as initial point of contact for all inbound calls and emails regarding services. Gathers important data, researches issues and formulates appropriate Customer First Resolutions while determining who to partner with for escalation, if needed. Partners with leadership to provide Customer First Resolutions. Multi-tasks to meet service expecations while successfully resolving multiple requests simulatneously. Transitions as needed between various job functions and channels.
- Uses strong verbal and written communication while responding to customer inquiries. Achieves this by explaining a situation and solution, empathizes and authentically apologizes when appropriate. Takes ownership of issues, resolves them, or sends them to the appropriate party for follow up/resolution. Works well under high pressure challenges. Demonstrates high levels of productivity due to effiicient workload balancing and effective use of skill set for position.
- Demonstrates moderate to advanced technical proficiency with familiarity in Microsoft Suite, navigation of web browsers, use of multiple screens as well as troubleshooting basic technical issues. Additionally demonstrates fluent knowledge of company systems. Uses an analytical decision-making process while gathering important data, researching issues and formulating Customer First resolutions to independently identify appropriate partners for
- Performs additional duties and projects as assigned. Consistent regular scheduled attendance is considered an essential function of this job.
We have many opportunities available on our other career site pages. Click here to link to our careers page!
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Banter by Piercing Pagoda is hiring a Store Manager to drive sales performance, lead a passionate team, and enhance customer satisfaction at their Minnetonka location.
Lead fashion and timepiece sales and training efforts as a Luxury Fashion & Timepiece Manager at Jared Jewelers in Novi, MI.
Lead RingCentral’s global customer success team to maximize adoption, retention, and expansion of their cloud communication solutions.
Support government contractors by guiding them through onboarding and adoption of GovSignals’ innovative AI platform as a Client Success Representative.
Lead the Fort Myers Boot Factory Outlet store as a Customer Service Manager, driving sales and inspiring your team to achieve success.
Manage and renew customer contracts as a Digital Scaled Customer Success Manager for Renaissance's education technology solutions in a remote West Coast-based contract position.
Enhance customer outcomes with WaveMark™ at Cardinal Health as a Customer Success Consultant, focusing on strategic account management and solution adoption.
Guest Concierge Associate needed at Williams Lea in Dallas to provide professional reception and administrative support with excellent interpersonal skills.
Lead and support client support coordinators while managing publisher relationships to optimize IngramSpark client experience and sales at Ingram Content Group.
Support Navy Federal Credit Union members with diverse banking products and services while assisting junior team members in a full-time Member Service Representative role.
Lead and develop Renaissance’s Customer Support teams remotely to enhance service quality and operational excellence in educational technology.
Pat’s Place is looking for a bilingual, part-time Client Services Specialist to support children and families by ensuring safety, client flow, and administrative assistance at their Charlotte locations.
Contribute your customer service expertise at GroupeSTAHL, supporting technical inquiries and order coordination in a dynamic family-owned manufacturing environment.
Support the service department at Sames Auto Group by providing essential administrative and customer service assistance in a dynamic dealership setting.
The Orders Team Associate role offers a chance to support a leading weight loss firm by ensuring accuracy and timeliness in customer order processing, working remotely with flexible hours.
To enable all people to Celebrate Life and Express Love.
138 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
