Service Advisor - Mercedes-Benz of Walnut Creek

Mercedes-Benz of Walnut Creek is looking for a dynamic Salesperson to join our team!

Salary: $40,000 to $160,000 +

Why work for Mercedes-Benz of Walnut Creek?

More than half of our employees have had an internal promotion at our dealership. Many of our leadership team members were promoted from within our company. Our General Manager started in the automotive industry as a porter!

Do we have fun or are we like every other dealership?

These are some things that differentiate us from everyone else:

• PB&J bar, noodle station, cereal station
• We Ping pong tournaments
• Monthly kick off lunches to feed our awesome employees and acknowledge our top performers in each department!
• Community events
• Monthly employee events
• Celebrity clientele
• And so much more!

How do we rank amongst other Mercedes-Benz dealerships in the Bay Area?

• We are the #1 New and Pre-owned Mercedes-Benz dealership in Northern CA.
• We are the #1 EQ Mercedes-Benz dealership in the country.

Mercedes-Benz of Walnut Creek is a Sonic Automotive Dealership. At Sonic Automotive, we believe in providing an exceptional experience for both our guests and our teammates. Please visit our career page at https://jobs.sonicautomotive.com/culture.

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Preferred:

• At least 3+ years experience as a Service Advisor in a high volume dealership setting.
• Experience with Mercedes-Benz or other luxury brands.
• Dealership Advisor and Sales experience a plus.
• Excellent CSE and Hours per RO.
• Experience using and working with CDK.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.

Required: 

• All applicants must be authorized to work in the USA
• Valid Driver's License and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

(The Service Advisor Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation. The position may also pay commission compensation which is based on the value or amount of closed repair orders achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)

Schedule:

• Full Time
• Saturday availability required

It's time to make the most important move of your career.  From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.