Call Center Representative

Overview

Call Center Representative

About SPAR

SPAR is a global leader in consumer solutions, proudly partnering with top-tier CPG brands and Fortune 100 retailers. As we continue to grow, we’re expanding our Call Center Team with passionate professionals who are ready to make an impact. If you thrive in a fast-paced environment, enjoy solving problems, and are driven by operational excellence—we want to hear from you!

JOB SUMMARY

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

Why SPAR?

• Work Environment: Hybrid position based in Charlotte, NC
• Competitive Pay: $15-$18 an hour based on experience
• DailyPay – work today, get paid tomorrow
• Free Enrollment required
• Career Growth: Ongoing learning and development opportunities
• Inclusive Culture: Join a collaborative, diverse team committed to innovation and respect

Responsibilities:   

• Respond to customer inquiries
• Answer high volumes of calls and place outbound calls
• Process credit card transactions
• Handle and resolve customer complaints
• Complete call logs and reports
• Detailed order notes (within the work order system)
• Creating, Requesting and Delivering COI (insurance documents)
• Use of Text Request Software with customers and SPAR Technicians
• Use of Google Maps to better understand geography of orders
• Cross Training for Dispatcher responsibilities and filling in when required
• Flexibility is a MUST.
• Must have a dedicated, quiet, - distraction free work area.
• Must have high-speed internet service 

Qualifications:

• Education: GED or High school diploma
• Knowledge of computers, including e-mail and word processing abilities.
• 1-2 years of customer service experience (Preferred)
• Communication skills - verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Data collection and ordering
• Customer service orientation
• Bilingual/Spanish speaking desirable
• Flexibility with schedule

We Are an Equal Opportunity Employer

SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SPAR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SPAR expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SPAR’s employees to perform their job duties may result in discipline up to and including discharge.