Client Success Manager - Research Security
Skills
- Client success and consulting experience
- Understanding of university research operations and compliance programs
- Strong written and verbal communication
- Time management and project coordination
- Ability to learn and apply complex, data-driven products
Responsibilities
- Lead clients through all phases from contract to renewal including onboarding and training
- Identify opportunities to expand Strider's product portfolio with existing clients
- Collaborate cross-functionally with product, sales, and engineering teams
- Maintain confidentiality and ethical integrity in client interactions
- Proactively manage client needs and challenges with urgency and professionalism
Education
- Bachelor’s degree or equivalent experience preferred
Benefits
- Competitive compensation and company equity options
- Flexible PTO and paid parental leave
- Wellness reimbursement and US holidays (office closed)
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan
Average salary estimate
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