Customer Service Representative

Description

The Customer Service Representative will help customers understand the products and services being offered by SurfacePrep along with all the normal day-to-day responsibilities associated with the CSR role.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and concerns; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned. 

Requirements

Required Skills/Abilities: 

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Education and Experience:

• High school diploma or equivalent.
• Customer service experience required.
• College Diploma/Degree preferred.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at time.

Benefits:

• Medical, Dental, and Vision Insurance.
• 401(k) Plan.
• Paid Time Off – 3 weeks first year accrued monthly.
• Paid Holidays.
• Company Paid Life Insurance.
• Company Paid Short-Term Disability.
• Company Paid Long-Term Disability.
• Employee Assistance Program.

About Us

SurfacePrep founded in 1956 is the largest national network of regional distributors of high-quality abrasive blasting media, specialty ceramics, and abrasive finishing equipment. We have 52 facilities across the U.S.A., Canada, U.K., and The Netherlands all of which are focused on improving product quality, consistency, productivity, and profitability for our customers. These facilities and job shops are run by skilled experts who work closely with local manufacturers to develop the best possible solution for every process. We offer a complete selection of abrasive blast media, ranging from various types of aluminum oxide to steel shot and grit. We also provide parts, accessories, and tools to meet customer needs.