Social Care Navigator (Mandarin/Cantonese Speaking)

Important Instructions
Please take your time with your application, you do not need to be first to apply or in the first few hundred to get this job.

Rest assured, all applications are carefully reviewed and every candidate will receive an update on the status of their application. We kindly ask that you do not directly contact our Support Team, Recruiting Team, or other Tangelo employees for updates.

About Tangelo!

At Tangelo, we improve access to nutritious, delicious food for low-income families and those with chronic conditions. Our platform provides subsidized medically tailored meals and healthy grocery delivery at reduced or even free costs through partnerships with insurance companies, governments, universities, non-profits, and employers.

About the Role

We’re seeking Social Care Navigators to support our members in New York—particularly those facing social, behavioral, or environmental challenges that impact their health and well-being. In this role, you’ll use Motivational Interviewing techniques to help members set goals, navigate community resources, and build confidence in taking next steps in their care journey.

Although not required to be located in New York, experience with NYC/NY-specific systems (like Medicaid, SNAP, housing, etc.) is a strong plus. This is a remote role that offers flexibility, the chance to make a meaningful impact, and may require occasional travel to New York for program specific training as needed.

A quick heads up: This is a part-time (minimum 20 hours/week, maximum 35 hours/week), contract role. There’s potential for it to convert into a longer-term opportunity. During the contract period, benefits won’t be available. We’re looking for someone who’s ready to jump in now and is excited about the possibility of growing with the team if the fit is right.

What You’ll Get to Do

• Use motivational interviewing to build trust and empower members to take steps toward their health, housing, nutrition, and personal goals.

• Conduct structured outreach to members via phone, text, or video to understand their needs and provide personalized support.

• Identify and refer members to appropriate local resources, services, and programs (e.g., food assistance, housing support, transportation, behavioral health, etc).

• Collaborate with internal teams (e.g., Dietitians, Member Support, Clinical Partners) to ensure warm handoffs and continuity of care.

• Document member interactions and care plans accurately using our internal systems.

• Follow up with members consistently to check on progress, troubleshoot barriers, and celebrate small wins.

• Provide care that is trauma-informed, culturally responsive, and rooted in empathy and respect.

What You’ll Bring to the Team

• 2+ years of experience in Care Navigation, Social Work, Health Coaching, Behavioral Health, or a related support role; Community Health Worker certification is a plus.

• Fluency in Mandarin or Cantonese required.

• Skilled in Motivational Interviewing or similar approaches that support people through change.

• Familiar with systems like Medicaid, SNAP, public housing, or behavioral health services.

• Experience working with low-income individuals, or people with chronic conditions.

• Comfortable working remotely and using digital tools (e.g., CRM, EHR) to stay organized and document work.

Don't Meet All of the Qualifications?

Apply anyway! We're aware that many people only apply for a job when they've met every requirement listed in a job description. At Tangelo, we hire the PERSON, not the resume. We value diversity, in experiences and backgrounds, and are committed to providing equal opportunity for all applicants and employees. While there are certain requirements that exist for all open positions, we want to get to know YOU above all else when making our hiring decisions. Go for it.

Our Commitment to Transparency

At Tangelo, we are committed to transparent & equitable practices across our entire organization. This is a critical component of our hiring process and as such, compensation and other benefits for this role will be discussed during your first interview to ensure a fair interviewing experience and effective use of your time. No questions are off-limits as we believe complete transparency leads to an enjoyable hiring experience for all involved.

Compensation Philosophy (Full-time Employees)

The compensation range listed represents the total cash value, which includes a combination of base salary and an annual bonus or variable compensation. This range does not account for equity, which is included in the overall compensation package.

Compensation estimates are based on market data about the role and level, while individual compensation offers will be determined by factors such as job-related knowledge, skills, and experience.

What We Offer (Full-time Employees)

• Competitive compensation and equity (we want everyone to be a stakeholder).

• Unlimited PTO and 11 public holidays.

• Medical, dental, and vision with Kaiser options for selected states.

• HSA options if you are enrolled in one of our High Deductible Health Plans.

• Employer paid Life and Accidental Death & Dismemberment Insurance.

• Access to One Medical, Health Advocate, Talkspace, Teladoc, and Kindbody.

• Eight weeks of fully paid parental leave after eight months of employment.

• 401k plan (no company match at this time).

• Company provided MacBook for all employees.

• Remote-first work environment for most employees. If you join our Provider Engagement Team, you will work in a hybrid environment.

Beware of Job Scams

It has come to our attention that fraudulent job offers claiming to be from Tangelo are circulating online. Please note:

• Tangelo will never ask for payment, financial information, or personal details such as Social Security numbers during the application process.

• All official communication from Tangelo will come from the email domain jointangelo.com.

• Every legitimate job offer from Tangelo is preceded by an interview process initiated and coordinated by our Talent Acquisition team.

Equal Employment Opportunity Statement

We value a diverse environment. Tangelo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws.