Head of Retail Field Engagement (US)

Work Location:

Cherry Hill, New Jersey, United States of America

Hours:

40

Pay Details:

$200,000 - $225,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Sales & Customer Distribution Support

Job Description:

The Head of Retail Field Engagement is responsible for managing a team that engages with Retail market executives to, drive strategy deliverables and performance that enhances customer service and drives business growth with each market, partnering to develop & execute on a local market strategy, leveraging sales tools and tactics to support the field and drive results.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

• Plays a critical role in fostering stronger customer and business performance outcomes for the Retail Store Network – understanding tactics to hit strategic goals

• Provides consultative advice to TDBG Retail executives that supports developing and driving tactics to execute on the Consumer Bank Strategy

• Develops and executes retail engagement strategies that aligns with AMCB TD Bank's goals and objectives

• Oversees the deployment, adoption, and execution of the local Market strategy

• Identifies opportunities for business leaders to leverage Consumer channels and various tools and resources to drive business growth

• Partners across Consumer to understand business performance and utilizes insights to help the team on the market level strategies

• Provides product & marketing partners with local, competitive insights (market offers, bank closures, etc.)

• Partners with Change Management team to support local adoption and training

• Establishes KPIs to measure effectiveness of the Retail Sales Directors that align to overall AMCB TD Bank Objectives

• Evaluates performance analytics, identifies gaps, shares learnings, and reinforces behavioral expectations that drives outcomes

• Leads the consulting team as they develop hypotheses, reviews client information and research, derives insights, and translates into qualitative problem-solving that can be presented to retail executives and other stakeholders

• Supports Partners in project execution through excellent project management, including work planning, workflow management, and coaching / developing more junior team members

• Partners with cross-functional leads (product, digital, customer experience, wealth etc.) to optimize processes and identifies business growth opportunities

• Assists the team in generating strategic insights, briefs, and tactical plans

• Contributes to building, modifying, and delivering on all learning/training

Education & Experience:

• Bachelors degree preferred

• 8+ years of experience in finance/sales strategy, or related field

• Experience in reading and interpreting data and providing recommendations

• Crafting unique and compelling stories, leveraging data and complex principles

• Ability to provide, craft and articulate points-of-views, guidance, and direction

• Experience in managing and mentoring teams

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.